What are the responsibilities and job description for the Customer Experience Specialist - Salt Lake City, UT - Onsite position at Delta Air Lines, Inc.?
Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.
HOW YOU'LL CONNECT OUR CUSTOMERS TO THE WORLD
In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:
- Optimally listening
- Quickly identifying and owning customer issues
- Actively search for solutions to problems
- Making quality decisions
- Attention to detail
- Interacting with a globally diverse group of customers and colleagues
Specialists consistently sell travel-related services, including car rental and credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.
There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta’s behind the scenes Customer Experience Specialist Job preview here.
The starting pay for Customer Experience Specialists is $16.55 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $35.26 per hour.
Salary : $35
