What are the responsibilities and job description for the Consumer Sales Representative position at Delta Dental of Wisconsin?
Grow with US! Competitive wages, no weekends, and no holidays! This position supports the contact center by responding to internal agent and external customer inquiries and referrals, and assist in phone queues to educate and enroll prospective policyholders in our individual insurance plans. Will include taking inbound calls in queue, assisting with online quote requests, and chat/live calls both internal and external customer escalations. Will assist business unit in service and billing capacity as needed. Grow your skills for promotional opportunities and cross-train into other areas for a broad foundation of knowledge. The hours for this hybrid position will be 10:30 am-7:00 pm, M-F, with the opportunity to move to earlier shifts as they become available. Delta Dental of Wisconsin offers a comprehensive benefit package which includes health and dental insurance, employer match within our 401(k) retirement plan, and a generous Paid Time Off program. You do not want to miss this opportunity, apply today.
In this role, our Consumer Sales Representative will:
- Develop and maintain a thorough working knowledge of products and services
- Develop and maintain a thorough working knowledge of Sales and Customer Relationship Management tools
- Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue
- Responsible for providing accurate benefit design information and closing the sale of the products
- Follow-up with prospects/customers to provide additional information to facilitate the sales process
- Provide internal and external customer service for prospects and agents relating to benefit plan options, general plan inquiries, enrollment and billing and other issues as required. Customer service may be provided by chat, telephone, web, email or other type of communication.
- Participate in team meetings
- Special projects and other duties as assigned
Education/Experience/Personal Requirements
- High school diploma or equivalent with two years of sales related business experience
- Sales and inbound/outbound contact center experience required
- Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 3 months (Delta Dental will facilitate process and provide study time)
- Computer skills, including experience with MS Office Suite applications
- Ability to actively listen and understand information to direct consumers to appropriate product
- Ability to communicate information clearly and confidently to assist customers as needed
- Strong interpersonal, written and oral communication skills
- Self-motivated and directed
- Analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks
- Must be well-organized and attentive to detail
- Persuasive selling skills with strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Ability to operate a computer keyboard, mouse and to handle other computer components
