Hotel Front Desk Agent

Hotel Overview

The Delta Hotels by Marriott at the Reed Conference Center is a beautiful, contemporary 149 room Full-Service hotel with 30k square feet of meeting space that has been renovated and revitalized in 2022. The hotel is under new management and proudly managed by DePalma Hotels & Resorts.

The hotel is designed for the modern traveler in a relaxing haven near the area's most compelling attractions. We are only steps away from the Reed Conference Center boasting 30k square feet of event facilities and outdoor meeting venues amid beautifully landscaped grounds. We are only minutes away from great dining, entertainment and professional sports in Bricktown, Oklahoma City. We are close to the following area attractions:

• Downtown Oklahoma City
• Tinker AFB
• Bricktown Entertainment District
• Chesapeake Energy Arena
• Will Rogers World Airport
• Paycom Center
• Chocktaw Casino

Visit our hotel website at https://www.marriott.com/en-us/hotels/okcdm-delta-hotels-midwest-city-at-the-reed-conference-center/overview/

Job Summary

We are seeking passionate Front Desk Agents to join our amazing team at a competitive pay rate starting at $13/HR and Up DOE benefits (401k, PTO, Vacation, Holiday, Insurance) for associates hired full-time.

New Benefits

• RAIN Daily Pay - All associates have the ability to get up to half of their pay at any time directly deposited to their account instantly or within 1 to 2 days prior for a small transaction fee prior to the normal payroll date.
• NetPerks - All associates get access to savings and discounts up to 60% from 200 locations for everything from oil changes, groceries, food and retail outlets and more!

The Guest Services Agent’s responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest's stay. The Guest Services Agent determines a guest's reservation status, identifies how long the guest will stay, helps guests complete registration cards, assigns rooms, and accommodates special requests whenever possible. The Guest Services Agent is also responsible for verifying the guest's method of payment, following established credit-checking procedures, entering the guest and room information in the property management system and communicating this information to the appropriate hotel personnel. The Guest Services Agent works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work. The Guest Services Agent must be sales-minded and be able to present options and alternatives to guests, offer assistance in making choices, know the location and types of available rooms, know the activities and services of the property, perform cashiering tasks such as bill and/or invoice settlement, and post charges to the guest’s folio.

Essential Functions

• Registers guests and assigns rooms. Accommodates special requests whenever possible
• Assists in preregistration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check and cash handling policies and procedures
• Knows room locations, types of rooms available and room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms
• Possesses a working knowledge of reservations procedures. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
• Proficient in how to use front office equipment and the property management system
• Processes guest check-ins, check-outs and performs cashier related functions like posting charges to guest accounts and issuing paid outs etc.
• Ability to use problem resolution techniques concerning guest issues and escalate to management when appropriate for guest recovery
• Uses proper telephone etiquette
• Uses proper mail, package and message handling procedures.
• Reads and initials the pass-on log daily, checks the bulletin board and is well aware of daily activities and meetings taking place in the hotel
• Attends departmental meetings
• Reports any unusual occurrences or requests to the manager or assistant manager
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and organization of the front desk area
• Responds to all guests, co-workers, vendors and visitors in a professional, friendly and courteous manner at all times
• Complies with attendance rules and is available to work on a regular basis.
• Perform any other job related duties as assigned.

Job Requirements

• High School diploma or equivalent
• Previous experience in a hotel or a related field preferred.
• Computer experience preferred
• Must be able to speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online for consideration or come visit us and fill out an application Monday through Friday 10am to 5pm at:

Delta Hotels by Marriott at Reed Conference Center - Midwest City

5750 Will Rogers Rd

Midwest City, OK 73110

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in renowned hospitality management for independent hotel owners, portfolio investment groups and national financial institutions. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry-leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in the United States. You simply can't find that type of hotel management expertise anywhere else.

Hospitality is our Passion

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join Our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions

For more information about DePalma Hotels & Resorts, please visit our website at www.depalmahotels.com

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)
• Guest services: 1 year (Preferred)
• Marriott: 1 year (Preferred)
• Galaxy Lightspeed: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Front desk: 1 year (Required)

Work Location: In person

Salary : $13