Front Office Manager

Position Description The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. The Front Office Manager directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, night audit, and transportations. Prepare daily, weekly, and monthly reports and budget for front office department. Days and hours of work will be determined based on the business needs of the company. Weekend coverage & evenings will be required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential Duties & Responsibilities: * Trains, cross –trains, & retrains all front office personnel. * Participates in the selection of front office personnel. * Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly. * Supervises workload during shifts. * Evaluates the job performance of each front office employee. * Maintains working relationships & communicates with all departments. * Maintains master key control. * Verifies that accurate room status information is maintained & properly communicated. * Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Resolves guest problems quickly, efficiently, & courteously. * Updates group information. Maintains, Monitors, & Prepares group requirements for both meetings. Relays information to appropriate personnel. * Reviews & completes credit limit report & balances all accounts. * Works within the allocated budget for the front office. * Receives information from the previous shift manger & passes on pertinent details to the oncoming manager. * Checks cashiers in & out and verifies banks & deposits at the end of each shift. * Enforces all cash-handling, check-cashing, & credit policies. * Conducts regularly scheduled meetings of front office personnel. * Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. EMPLOYEE JOB DESCRIPTION | Front Office Manager * Upholds the hotel's commitment to hospitality; brand commitment to rewards standards and respond to all customer evaluations. * Maximize room revenue & occupancy by reviewing status daily. Analyze rate variance, monitor credit report & maintain close observation of daily house count. Monitor selling status of house daily. i.e. flash report, allowance etc. * Monitor high balance guest & take appropriate action. * Ensure implementation of all hotel policies & house rules. * Operate all aspects of Front Office computer system, including software maintenance, report generation & analysis, & simple configuration changes. * Prepare revenue & occupancy forecasting. * Ensure logging & delivery of all messages, packages, & mail in a timely & professional manner. * Ensure that employees are, at all times, attentive, friendly, helpful & courteous to all guests managers & other employees. * Monitor all V.I.P 's special guests & requests. * Maintain required pars of all front office & stationary supplies. * Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy. * Review daily front office work & activity reports generated by Night Audit. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Review Front office logbook & Guest feedback forms daily. * Prepare performance reports related to front office, financial, daily, cash reconciliation, credit card balancing report, room revenue balancing report, credit check list & room revenue check list. * Maintain an organized & comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports & tracking logs. * Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures. * Review Front Desk staff's worked hours for payroll compilation and submit to accounting on a timely basis. * Must wear required uniform, must maintain a neat, clean, & well-groomed appearance. * Perform other duties as assigned by management. Work Environment This role is an onsite position and requires the employee to perform their work duties at the job site location. the employee will be exposed to typical equipment and temperatures found in a front office setting of a hotel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. EMPLOYEE JOB DESCRIPTION | Front Office Manager Education And/or Experience: * 3-5 years’ experience with experience in a hotel front desk supervisory setting. * Experience handling cash, accounting procedures, and general administrative tasks. * Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. * Ability to read & interpret documents such as safety rules, operating & maintenance instructions & procedure manuals. Ability to write routine reports & correspondence as well as dates & time. * Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram form. * Ability to problem solve with concrete variables in standardized situations. * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. * Must be able to work with and understand financial information and data, and basic arithmetic functions. PHYSICAL DEMANDS: The physical demands described here are to representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; reach with hands and arms; talk or hear. The employee is frequently required to walk & stand. The employee is occasionally required to stoop, kneel or crouch. The employee must regularly lift and/or move more than 40 pounds

Job Type: Full-time

Pay: $52,000.00 - $53,000.00 per year

Schedule:

• 10 hour shift

Work Location: In person

Salary : $52,000 - $53,000