Collections Analyst

Job Title: Coordinator – Collections Analyst

Overview:

We’re seeking a detail-oriented and proactive Collections Analyst to support our Customer Service Group’s accounts receivable efforts. This role focuses on driving timely collections and providing accurate financial analysis to help achieve A/R performance goals. Working under the guidance of the Customer Service Collections Manager and Supervisor, you’ll play a key part in managing collection activities, supporting invoicing processes, and contributing to overall financial health.

Key Responsibilities:

• Manage collection efforts for assigned Customer Service departments, focusing on past-due accounts.
• Follow up promptly on outstanding invoices and ensure timely resolution of issues.
• Handle sensitive collection matters professionally and escalate when needed.
• Support portal invoicing and create advanced shipping notices as needed.
• Assist with data analysis and reporting for collection activities.
• Participate in special projects and continuous process improvement initiatives.
• Maintain positive and empathetic communication with customers.
• Demonstrate a professional and courteous phone presence.
• Follow structured call processes and adhere to callback commitments.

Qualifications:

• Strong knowledge of A/R and collection principles.
• Effective communicator—both verbal and written—with strong negotiation skills.
• Customer-focused with a high level of professionalism and problem-solving ability.
• Able to manage multiple tasks and adjust priorities in a fast-paced environment.
• Proficient with business systems such as Oracle and Microsoft Office Suite.
• Consistent, reliable attendance and strong team collaboration skills.
• Prior experience with customer portals and invoicing systems a plus.

Education & Experience:

• Associate degree in Business or a related field required; Bachelor’s degree preferred.
• 3–5 years of hands-on A/R collections experience; manufacturing or automotive industry experience is a plus.