Dispatch Manager - SERVICE TITAN REQUIRED

Qualifications

• A qualified candidate will have the ability to work with limited supervision, be self-motivated and will take the initiative to learn more and grow with the company

• You must have effective listening and verbal communication skills, sales capability, a proven ability to meet or exceed set goals, and be receptive to coaching and feedback

The PERFECT candidate will have a positive attitude, a smile that can be heard in your voice and a sincere willingness to help * Excellent written and verbal communication skills,

• Proficient IN SERVICETITAN IS A MUST ALONG WITH the ability to learn new programs,

• Customer service experience demonstrating a positive attitude and pleasant phone demeanor,

• Ability to multi-task, work independently and in a team setting,

• Must have excellent attendance and be prompt and on time,

• Adaptive, flexible and able to adjust to change,

• MUST HAVE knowledge of a service based plumbing business (great for a service Plumber that is looking for a transition role to get into the office)

• Must be a US citizen or legal resident alien,

*Selected candidate will undergo a background check, drug screening and MVR check

Responsibilities

• This position is responsible for converting incoming customer calls into booked service calls while simultaneously managing the logistics for all calls from start to finish

• The dispatcher MUST possess strong customer service skills along with genuine empathy for customers * Analyzing the customer’s needs and strategizing the most effective way to meet those needs,

• Professionally communicating the services offered by the company to customers in every interaction; being well versed enough in the operations in order to support each customer,

• Resolving customer service issues with compassion and diplomacy,

• Problem solving and prioritizing work flow,

• Typing grammatically correct emails, estimates and letters,

* Utilizing the internal dispatch program expertly (ServiceTitan)

• Maintaining a constant desire to learn more and do more with the tools at hand,

• Supporting the company with data reporting, spreadsheets and research gathering as needed or requested,

• Performing miscellaneous administrative duties and other duties as assigned with competence and courtesy

• The majority of the time will be spent in an office environment with a controlled temperature

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Commute:

• Stockbridge, GA 30281 (Required)

Ability to Relocate:

• Stockbridge, GA 30281: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $100,000