What are the responsibilities and job description for the IT Specialist position at Denali Therapeutics?
Neurodegenerative diseases are one of the largest medical challenges of our time. Denali Therapeutics is a biotechnology company dedicated to developing breakthrough therapies for neurodegenerative diseases through our deep commitment to degeneration biology and principles of translational medicine. Denali is founded on the collaboration of leading scientists, industry experts, and investors who share the vision that scientific discovery energetically applied to translational medicine is the key to delivering effective therapies to patients.
We invite you to consider an opportunity with Denali to help achieve our goal of delivering meaningful therapeutics to patients.
The IT Systems Specialist will support all aspects of Denali's business, including Research, Development, and General & Administrative (G&A) functions. This role requires providing technical assistance and support for service requests related to computer systems, software, and hardware.
Key Accountabilities/Core Job Responsibilities
This compensation and benefits information is based on Denali’s good faith estimate as of the date of publication and may be modified in the future.This compensation and benefits information is based on Denali’s good faith estimate as of the date of publication and may be modified in the future.
Denali is committed to its core company value of unity by creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, basis of disability, or any other federal, state, or local protected class.
We invite you to consider an opportunity with Denali to help achieve our goal of delivering meaningful therapeutics to patients.
The IT Systems Specialist will support all aspects of Denali's business, including Research, Development, and General & Administrative (G&A) functions. This role requires providing technical assistance and support for service requests related to computer systems, software, and hardware.
Key Accountabilities/Core Job Responsibilities
- Provide first-line support for end users: support and manage end-user Mac, Windows, and iOS devices; troubleshoot and resolve hardware, software, and connectivity issues; monitor, and prioritize support tickets and requests; document processes and resolutions, proactively suggesting system improvements.
- Conduct IT onboarding for new employees, including access setup, equipment configuration, and training.
- Oversee the setup, testing, and operation of integrated Audio and Video systems, including digital signage, microphones, cameras, and conferencing tools.
- Provide technical support for laboratory environments, ensuring proper configuration and integration of instruments and PCs.
- Support large group gatherings, including all-hands meetings, presentations, and company-wide events.
- Provide basic infrastructure support for system, network, and data storage platforms.
- Support cloud-based platforms, including Google Apps Suite, Microsoft, and AWS.
- Engage with external vendors, contractors, and consultants as required.
- Assist with procurement and lifecycle management of physical assets and software licenses.
- Collaborate with cross-functional IT and business teams to support projects and initiatives.
- Undergraduate or associate’s degree in Business, Information Systems, Computer Sciences, or a related field.
- 3 years of information technology support experience, ideally within a manufacturing or regulated environment.
- High energy and the ability to work independently in a rapidly growing environment, handling a high volume of requests.
- Strong analytical and critical thinking skills, with the ability to contribute to a highly team-oriented IT department.
- Excellent people and communication skills, capable of supporting end users both in person and remotely (via phone and Zoom).
- Solid understanding of IT infrastructure, including networking, servers, storage, and security, with the ability to support a wide range of technologies.
- Resourceful and creative problem solving capabilities, with the capacity to automate redundant tasks for greater productivity and efficiency.
- Proven ability to troubleshoot and resolve complex IT issues across multiple domains with minimal guidance.
- Highly organized, with the ability to manage multiple tasks and projects in a fast-paced, dynamic environment.
- Experience with GxP compliance and familiarity with FDA regulations is highly desirable.
This compensation and benefits information is based on Denali’s good faith estimate as of the date of publication and may be modified in the future.This compensation and benefits information is based on Denali’s good faith estimate as of the date of publication and may be modified in the future.
Denali is committed to its core company value of unity by creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, basis of disability, or any other federal, state, or local protected class.
