What are the responsibilities and job description for the Customer Service Representative position at Dental Associates Ltd?
Company Perks
As a team member of Dental Associates, you can expect excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth.
Benefits Overview:
- Medical Insurance with optional Health Savings Account through Associated Bank
- Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
- Vision Insurance
- Life Insurance
- 401k
- Company paid short term disability
- Paid Time Off
- Paid Holidays
- FSA
- Critical Illness
- Hospital Indemnity
- Plus opportunities for pay increases and bonuses
Job Responsibilities
- Assist internal and external customers with billing issues and questions
- Greet customers warmly and ascertain problem or reason for calling
- Manage large amounts of incoming calls
- Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; working with other teams to resolve problems on customer accounts; following up to ensure resolution
- Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions
- Collect payments and set up payment plans
- Assist with training new employees
Schedule
- 40 hours per week
- Monday through Thursday 8:30am-5:30pm & Friday 9:00am-3:00pm
- Hybrid, 2-3 days in the office per week
Job Requirements
- High School Diploma or equivalent is required
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientated and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multitask, prioritize and manage time effectively
The Company
At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job.
Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.
If you’re ready for an exciting, stable career with a growing company apply today!
Get to know Dental Associates - www.dentalassociates.com
YouTube - https://www.youtube.com/user/DentalAssociatesWI
Facebook - https://www.facebook.com/DentalAssociatesWI
Twitter - https://twitter.com/Dental_Assoc
