What are the responsibilities and job description for the STAFF SERVICES MANAGER II (SUPERVISORY) position at Department of Health Care Services?
The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!
About this Role:
The Section Chief, Policy & Operations organizes, directs, and reviews the work of a small highly-skilled policy staff and an administrative services unit to support the Health Care Financing Deputy Director’s Office and four operating divisions.
- The policy staff research, analyze, monitor, evaluate, and support the ongoing implementation of high-profile policy affecting the financing of providers and health plans under the Medi-Cal program, including but not limited to, new programs and reimbursement methodologies, state and federal legislation and regulations, and the state budget process.
- The administrative services unit, provides central administrative services for the Health Care Financing, Deputy Director's Office and over 300 staff in four operating divisions including, but not limited to, staff recruitment, personnel transactions, training, budget administration, contracts and procurement, facility services, mail services, and record retention.
The Section Chief will work directly with the Deputy Director and Assistant Deputy Director in a “chief of staff”-like role to support policy decisions and program operations. This recruitment is for the inaugural Section Chief, who will be recruiting and onboarding an expanded policy team and modernizing the existing administrative services unit over the first 12 months. The ideal candidate will be a strategic leader with a strong background in financial and economic policy analysis in healthcare or a transferable policy area, and a passion for driving impactful change. Furthermore, the ideal candidate will have experience managing and improving program administration and operations.
Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!
This advertisement has been posted as "Until Filled". Application review cut-off dates are on the first and third Monday of every month. If a Monday falls on a holiday, then the deadline to apply will be extended to the next day.
You will find additional information about the job in the Duty Statement.
Working Conditions
Please see the Telework Information section below for telework details.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER II (SUPERVISORY)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.
Special Requirements
Simple Application Steps:
If you are interested in this position, complete the following simple steps:
1. Review the education and experience minimum qualifications (MQ’s) of the Staff Services Manager II Staff Services Manager Series - CalHR. See the Minimum Requirements section below.
2. Complete the statement of qualifications by clicking “Apply Now” above. See below for detailed application instructions.
4. Once you have applied, take the Staff Services Manager II 9PB16.PDF (ca.gov) Examination.
Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until FilledWho May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Desirable Qualifications
- Passion for advancing health care access, quality, and equity for all Californians.
- Excellent analytical, writing, and problem-solving skills.
- Understanding of basic statistical concepts, good working math skills, and advanced Excel skills.
- Experience with quantitative analysis of ratesetting, financial, accounting, audit, statistical, actuarial, budget, economic, or other similar data.
- Experience researching health or other similar public policy issues and developing policy recommendations.
- Experience planning and leading staff work for annual operational processes and ad hoc projects.
- Ability to gain and maintain cooperative working relationships with internal and external stakeholders.
- Experience engaging external stakeholders to inform policy development and communicating program information to the public.
- Knowledge of or ability to quickly learn complex health financing policy?issues.
- Experience with recruiting and onboarding policy and program staff.
- Experience with managing and improving internal administrative systems and operational processes.
- Ability to easily adapt to change and to act effectively under pressure.
- Good judgment, patience, poise, flexibility, tact, reliability, and dependability.
Benefits
DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:
- Continuous and ongoing training
- Diversity, Equity, and Inclusion program activities
- Employee Assistance Program (EAP)
Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:
- Medical, including health, dental, and vision insurance.
- Paid Holidays and vacation/leave
- Defined retirement program
- Savings Plus Program (401(k), 457)
- Medical/Dependent Care Reimbursement Accounts
Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary
DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.
We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link. This survey is not required to be considered for this position.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Megan Yim
(916) 345-7610
Megan.Yim@dhcs.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 440-7370
civilrights@dhcs.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Telework Information
Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.
The DHCS office location for this position is 1501 Capitol Avenue, Sacramento, CA 95814
Additional Information
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
