What are the responsibilities and job description for the Eligibility Worker (Human Services Specialist 3) position at Department of Human Services?
Initial Posting Date:
01/26/2025
Application Deadline:
02/02/2025
Agency:
Department of Human Services
Salary Range:
$4,023 - $5,575
Position Type:
Employee
Position Title:
Eligibility Worker (Human Services Specialist 3)
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits!
Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.
As an Eligibility Worker, you will work in the Portland Branch on NE Killingsworth Street assisting Oregonians in-person. This position is not eligible for remote work.
Summary of Duties
As an Eligibility Worker (Human Services Specialist 3), you will:
- Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
- Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits.
- Assessing client family strengths and needs, connecting families to other resources and programs.
- You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.
Learn more about our programs, as your work providing services will be through the
Oregon Eligibility Partnership
(OEP).
Minimum Qualifications
- Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
- An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
- Demonstrated experience communicating effectively verbally and in writing with individuals of diverse populations and socioeconomic backgrounds.
- Experience maintaining customer records.
- Experience researching, interpreting, and applying policies and regulations in a work environment with frequently changing processes.
- Experience using time management, organization, and prioritization skills to meet deadlines.
- Experience with modifying work or communication methods with potentially escalated or upset customers.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Working Conditions
- Work is conducted in offices and other program sites. This position is not eligible for remote work.
- May interact with clients who are under emotional or financial stress.
- May require sitting at a terminal or telephone for prolonged periods of the workday.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- A valid driver’s license and acceptable driving record is required for this position.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
- Email:yvette.c.medford@odhs.oregon.gov
- Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
