What are the responsibilities and job description for the Director of Operations, #W1877 (West) position at Department of Social Services?
Title: Director of Operations, #W1877 (West)
State Role Title: Gen Admin Manager III
Hiring Range: $143,000 - $153,598 per year (salary commensurate with experience)
Pay Band: 7
Agency: Department of Social Services
Location: DCSE ROANOKE
Agency Website: www.dss.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.
Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.
DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.
- Director of Operations manages program operations for all child support activities within one of three geographic sectors in the Commonwealth's Division of Child Support Enforcement (DCSE).
- Direct, manage and supervise the administrative, programmatic and operational aspects of the field program operations in district offices where the multifaceted child support program is administered to a diverse customer base.
- Directly supervise all the child support offices within the assigned sector consisting of approximately 250 staff reports.
- Directs liaison and public relations activities with community leaders and media. As a member of the DCSE Executive Team, participates in overall program direction in concert with the mission of the Department of Social Services (DSS).
- As a member of the Automated Program for the Enforcement of Child Support (APECS) Steering Committee, identifies and prioritizes enhancements to APECS iApecs and to other supporting automated systems.
- Presents recommended automation enhancements, including budgetary justifications, to the Information Technology Investment Management (ITIM) Board for approval.
- DCSE’s Mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support and distribution of child support. Include diversity, equity and inclusion in our business processes.
- Director of Operations will provide direct support to the Director of Operations Sr. of the Division of Child Support Enforcement and the families of Virginia.
Minimum Qualifications
- Demonstrated experience directing, managing and supervising managers and/or professional staff and establishing and implementing strategies to meet unit performance goals.
KSA’s and/or Competencies required to successfully perform the work:
- Considerable knowledge of principles and practices of public administration.
- Ability to apply leadership and direction for planning and implementation of programs, projects and budgets.
- Considerable knowledge of federal and state laws and regulations applicable to public social service programs.
- Ability to analyze policies, laws and regulations and translate the general directions or specific requirements.
- Ability to establish and communicate goals and objectives that support mission.
- Fulfilling the needs of internal and external customers, providing timely resolutions.
- Effectively works with diverse audience.
- Collaborating and effectively communicating with others both orally and in writing.
Additional Considerations
- Experience in planning and managing programs serving social service populations, including complex management in human services and/or child support enforcement.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The selected candidate is required to file a Statement of Economic Interests form pursuant to the Code of Virginia § 2.2-3114, as a condition of employment. The filing must be completed on or before the first day of employment and annually thereafter on or before February 1. The selected candidate is required to complete the Statement of Economic Interest training within 2-months of becoming a state filer and at least once during each consecutive period of two calendar years commencing on the first odd-numbered year thereafter.
For more information, please visit http://ethics.dls.virginia.gov/.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.
The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.
Contact Information
Name: VDSS - Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov
Email: dssrecruitment@dss.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $143,000 - $153,598
