Program Support Technician

Title: Program Support Technician DSP03654

State Role Title: Admin and Office Spec III

Hiring Range: Negotiable and commensurate with experience.

Pay Band: 3

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

About the Position:

The Virginia State Police (VSP) is seeking to hire a Program Support Technician in our Criminal Justice Information Services Division at State Police Headquarters in North Chesterfield, Virginia. The successful candidate will process Virginia and/or Federal Bureau of Investigation (FBI) responses received electronically through the Consolidated Applicant Tracking System (CATS); compare demographic information in Consolidated Applicant Tracking System (CATS) with information submitted with criminal history request to ensure accurate identity; conduct inquiries based on FBI responses which indicates a record exists and forwards the Computerized Criminal History (CCH) printouts to the requesting agency or to the Dissemination Desk when screening for Barrier Crimes; conduct inquiries on names and other descriptive data, using the Criminal History Background Request forms in order to determine if a criminal history record exists in the computerized criminal history files; open/review incoming mail for completeness, and accuracy pursuant to established procedures; and sort and distribute mail.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

• Working knowledge of general office practices and procedures.
• Skill in using a personal computer and Microsoft Office applications, and keyboarding.
• Demonstrated ability to exercise independent judgement and apply prescribed policies, procedures; to follow written and verbal instructions, and pay close attention to details; to research and analyze information and make logical decisions based on policies, procedures, and laws associated with criminal history checks; to work independently and as part of a team; and to communicate effectively orally and in writing in English.
• High School Diploma or GED equivalent.
• Must be eligible to become Virginia Criminal Information Network (VCIN) certified, which requires either being a United States citizen or a lawful permanent resident of the United States and eligible for naturalization.

Additional Considerations

• Some experience working in a criminal justice environment dealing with confidential information preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on April 25, 2025. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at civilianemployment@vsp.virginia.gov.

The Department of State Police is an Equal Opportunity Employer. Our policy is to extend employment opportunities to qualified individuals on an equal basis regardless of an individual’s race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.