What are the responsibilities and job description for the Hotel Night Auditor position at Derby City Gaming & Hotel?
Description
- Greeting, registering, and assigning rooms to hotel guests
- Verifying guest identification and establishing how the guest will pay for their accommodations
- Issuing room keys and relay instructions to bellhops
- Keeping records of room availability and guests’ accounts on computer
- Computing bills and collecting payments in Visual One
- Making and confirming reservations
- Answering PBX calls and routing calls to proper extensions
- Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
- Advising housekeeping staff when rooms have been vacated and are ready for cleaning
- Contacting housekeeping or maintenance staff when guests report problems
- Performing simple bookkeeping activities, such as balancing cash accounts
- Recording guest comments or complaints, referring guest to supervisor if needed
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