What are the responsibilities and job description for the Patient Engagement Coordinator position at Desert Parkway Behavioral Healthcare Hospital?
This position is responsible for promoting and maintaining positive relations with Desert Parkway internal and external customers. Responsibilities include: assisting admitted patients with completing the Videra survey and the CMS Psychiatric Inpatient Experience Survey (PIX) to discharging patients. When needed, assists with patient advocacy, patient, and patient family complaint/resolution, interacting with physicians and staff in identifying and resolving issues.
Key Responsibilities:
A full benefits package is available the first of the month following 30 days of employment!
Desert Parkway offers competitive benefits to include:
Key Responsibilities:
- Assists admitted inpatient patients with completing the Videra survey at specified intervals
- Assists with patient advocacy, patient, and patient family complaint/resolution, interacting with physicians and staff in identifying and resolving issues, as needed.
- Administers the CMS Psychiatric Inpatient Experience Survey to patients at discharge
- Ensures that all surveys are completed accurately and in a timely manner
- Provides clear explanations to patients regarding the purpose and importance of the surveys
- Maintains a compassionate and supportive approach to ensure patient comfort and cooperation
- Collaborates with clinical teams to integrate survey completion into the patient care workflow
- Tracks survey completion rates and report data trends to supervisory staff
- Adheres to all confidentiality and compliance regulations related to patient data
- High school or GED required
- Minimum two (2) years' experience working in a behavioral health setting preferred
- Ability to work compassionately with psychiatric inpatients
- Ability to maintain professional boundaries and confidentiality of patients at all times
A full benefits package is available the first of the month following 30 days of employment!
Desert Parkway offers competitive benefits to include:
- Medical insurance (three plans to choose from)
- Dental insurance (two plans to choose from)
- Vision insurance
- 401K Retirement Plan
- Healthcare spending account
- Dependent care spending account
- PTO Plan with holiday premium pay
- Discounted cafeteria meal plan
- Life insurance (including plans for spouse and children)
- Short- and long-term disability (with additional buy-in opportunities)
- Pet Insurance
- Identity Theft Insurance
