What are the responsibilities and job description for the Application Support Engineer position at Devbytes inc?
Job Details
Your Primary Responsibilities:
Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
Collaborate with internal teams to provide answers to application issues and advance to as needed
Validate and submit responses to requests for information from ongoing audits
Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
Identify and implement automation opportunities to reduce manual effort associated with application monitoring
Partner with development teams to provide feedback into the design and development stages of applications
Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; advances appropriately
Talents Needed For Success:
Minimum of 4 years of related experience
Bachelor's degree preferred or equivalent experience.
Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
Key Platform experience: Linux/Unix, AWS,
Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding
Domain knowledge: Finance and Securities, is preferable
Fosters a culture where honesty and transparency are expected.
Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
Invests effort to individually coach others.
Builds collaborative teams across the organization.
Communicates openly keeping everyone across the organization informed.
