Application Support Engineer

Software Guidance & Assistance, Inc., (SGA), is searching for an Application Support Engineer for a CONTRACT assignment with one of our premier Financial Services clients in Tampa, FL or Dallas, TX.

Responsibilities:

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and advance to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide feedback into the design and development stages of applications
• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately
• Other responsibilities as necessary

Required Skills:

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience.
• Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
• Key Platform experience: Linux/Unix, AWS,
• Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding
• Domain knowledge: Finance and Securities, is preferable
• Fosters a culture where honesty and transparency are expected.
• Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Invests effort to individually coach others.
• Builds collaborative teams across the organization.
• Communicates openly keeping everyone across the organization informed.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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