Desktop Support

Job Overview
We are seeking a dedicated and skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support to end-users, ensuring that all hardware and software issues are resolved efficiently. This role requires strong customer service skills, a solid understanding of computer networking, and the ability to troubleshoot various software and hardware problems across different operating systems, including Mac OS.

Responsibilities

• Provide in-person and remote IT support to users for hardware and software issues.
• Troubleshoot and resolve software-related problems, ensuring minimal disruption to user productivity.
• Assist with network administration tasks, including DNS management and computer networking.
• Maintain accurate records of support requests using ServiceNow or similar ticketing systems.
• Communicate effectively with users to understand their technical issues and provide clear solutions.
• Install, configure, and upgrade desktop systems and peripherals.
• Collaborate with other IT team members to improve support processes and enhance user experience.
• Stay updated on the latest technology trends and best practices in IT support.

Requirements

• Proven experience in IT support or a related field.
• Proficiency in Mac OS and familiarity with other operating systems (Windows/Linux).
• Strong software troubleshooting skills across various applications.
• Excellent customer service skills with a focus on user satisfaction.
• Knowledge of network administration principles, including DNS configuration.
• Ability to communicate technical information clearly to non-technical users.
• Experience with computer networking concepts and troubleshooting techniques.
• Familiarity with ticketing systems such as ServiceNow is a plus.

Join our team as a Desktop Support Technician where you can make a significant impact by helping users navigate their technical challenges effectively!

Job Type: Contract

Pay: $39.00 - $44.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $39 - $44