What are the responsibilities and job description for the Desktop Support position at DevCare Solutions Pvt., Ltd.?
Job Overview
We are seeking a dedicated and skilled Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support to end-users, ensuring that all hardware and software issues are resolved efficiently. This role requires strong customer service skills, a solid understanding of computer networking, and the ability to troubleshoot various software and hardware problems across different operating systems, including Mac OS.
Responsibilities
- Provide in-person and remote IT support to users for hardware and software issues.
- Troubleshoot and resolve software-related problems, ensuring minimal disruption to user productivity.
- Assist with network administration tasks, including DNS management and computer networking.
- Maintain accurate records of support requests using ServiceNow or similar ticketing systems.
- Communicate effectively with users to understand their technical issues and provide clear solutions.
- Install, configure, and upgrade desktop systems and peripherals.
- Collaborate with other IT team members to improve support processes and enhance user experience.
- Stay updated on the latest technology trends and best practices in IT support.
Requirements
- Proven experience in IT support or a related field.
- Proficiency in Mac OS and familiarity with other operating systems (Windows/Linux).
- Strong software troubleshooting skills across various applications.
- Excellent customer service skills with a focus on user satisfaction.
- Knowledge of network administration principles, including DNS configuration.
- Ability to communicate technical information clearly to non-technical users.
- Experience with computer networking concepts and troubleshooting techniques.
- Familiarity with ticketing systems such as ServiceNow is a plus.
Join our team as a Desktop Support Technician where you can make a significant impact by helping users navigate their technical challenges effectively!
Job Type: Contract
Pay: $39.00 - $44.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $39 - $44
