What are the responsibilities and job description for the IT Help Desk Manager position at Dexian?
About Us
We are Dexian, a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Our mission is to connect talent, technology, and organizations to produce game-changing results.
We are currently seeking an experienced Technical Support Specialist to join our team. This individual will be responsible for providing technical support to stores, ensuring they have the necessary tools and technology to operate effectively.
The ideal candidate will have experience with network communication, PC architecture, and application support. They will work in a fast-paced environment, managing multiple connections to stores and equipment, prioritizing repairs, and identifying solutions to resolve issues quickly.
Responsibilities:
* Provide technical support to stores, including hardware, software, and network issues
* Manage simultaneous connections to multiple stores and equipment, prioritizing repairs
* Identify and correct issues before they become major problems
* Work closely with field personnel to ensure timely and effective resolution of issues
Requirements:
* Associate degree in Computer Networking or 2 years of related experience
* Specialized training in network communication, PC architecture, and application support
* Prior help desk experience preferred
Skill Requirements:
* Complete understanding of store networks, hardware, and software
* Ability to manage simultaneous connections to multiple stores and equipment
* Excellent verbal communication skills and ability to explain technical information in layman's terms
About Our Culture
We value collaboration, innovation, and professionalism. We offer competitive salaries, benefits packages, and opportunities for growth and development.
We are Dexian, a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Our mission is to connect talent, technology, and organizations to produce game-changing results.
We are currently seeking an experienced Technical Support Specialist to join our team. This individual will be responsible for providing technical support to stores, ensuring they have the necessary tools and technology to operate effectively.
The ideal candidate will have experience with network communication, PC architecture, and application support. They will work in a fast-paced environment, managing multiple connections to stores and equipment, prioritizing repairs, and identifying solutions to resolve issues quickly.
Responsibilities:
* Provide technical support to stores, including hardware, software, and network issues
* Manage simultaneous connections to multiple stores and equipment, prioritizing repairs
* Identify and correct issues before they become major problems
* Work closely with field personnel to ensure timely and effective resolution of issues
Requirements:
* Associate degree in Computer Networking or 2 years of related experience
* Specialized training in network communication, PC architecture, and application support
* Prior help desk experience preferred
Skill Requirements:
* Complete understanding of store networks, hardware, and software
* Ability to manage simultaneous connections to multiple stores and equipment
* Excellent verbal communication skills and ability to explain technical information in layman's terms
About Our Culture
We value collaboration, innovation, and professionalism. We offer competitive salaries, benefits packages, and opportunities for growth and development.
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