What are the responsibilities and job description for the Call Center Agent position at Dezign Comm?
Department: Dezign Comm
Location: Grand Rapids, MI
Compensation: $17.25 - $24.00 / hour
Job Title: Call Center Agent
Location: Grand Rapids, MI
Job Type: Full-time
Department: Customer Service
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and providing product/service information. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding customer experiences.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Make outbound calls to follow up with customers, provide support, or conduct surveys.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Provide accurate information about products, services, and company policies.
- Process orders, returns, and account updates as needed.
- Maintain customer records and document call details in the CRM system.
- Meet performance targets, including call handling time and customer satisfaction scores.
- Collaborate with team members and other departments to ensure seamless customer service.
- High school diploma or equivalent; additional certifications in customer service are a plus.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Basic computer skills and familiarity with CRM software.
- Opportunities for growth and career advancement.
- Paid time off and holidays.
- Health, dental, and vision insurance options.
- A supportive and collaborative work environment.
- Training and development opportunities.
Salary : $17 - $24
