What are the responsibilities and job description for the Call Center Agent position at Iris Comm Lab?
Job Description
Job Description
Description
Job Title : Call Center Agent
Location : Grand Rapids, MI
Job Type : Full-time
Department : Customer Service
We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and providing product / service information. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding customer experiences.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Make outbound calls to follow up with customers, provide support, or conduct surveys.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Provide accurate information about products, services, and company policies.
- Process orders, returns, and account updates as needed.
- Maintain customer records and document call details in the CRM system.
- Meet performance targets, including call handling time and customer satisfaction scores.
- Collaborate with team members and other departments to ensure seamless customer service.
Skills, Knowledge and Expertise
Benefits
