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Technical Support Specialist (Level II)

DHD Consulting
Torrance, CA Full Time
POSTED ON 1/26/2025
AVAILABLE BEFORE 4/25/2025

Essential Duties and Responsibilities :

  • Provide technical support via emails, phone calls, and on-site visits when necessary.
  • Plan and visit customers to offer technical assistance.
  • Document product specifications and usage for field sales and customers.
  • Conduct test runs and trials based on field sales and customer requests.
  • Review blueprints, plans, and other documents to run trial tests and provide machining

suggestions.

  • Develop cost estimates or projected increases in production from proposed product

    • usage.

  • Recommend changes in equipment, processes, or materials to reduce costs or improve

    • operations.

  • Offer technical services related to product use, operation, and maintenance.
  • Conduct technical training sessions for clients and internal employees.
  • Provide weekly and monthly reports to supervisors and maintain reporting portals.
  • Communicate relevant distributor information to internal teams.
  • Assist in preparing technical manuals and publications.
  • Analyze technical support data and prepare periodic reports.
  • Support product and market trend research and monitor competitor activities.

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