What are the responsibilities and job description for the Customer Service Representative position at DIA Packaging, Inc?
Position Description: Customer Service Representative
Hunter Foundry Machinery Corporation seeking a Parts Support Customer Service
Representative to add to our team in Schaumburg, IL. He/she will support our
customers with replacement parts and support.
Requirements:
Ensure the timeliness and accuracy of customer service responses via email
and by telephone.
Order entry, quotation preparation, expediting open orders (backorder
monitoring using positive interpersonal skills}, coordinating with our
production team regarding order status and report back to customer.
Generating parts return paperwork in ERP system (Workwise)
Provide material availability utilizing various company databases including
drawings, exploded bill of materials (when customer needs assistance
determining component part numbers). Execute tasks in an organized
manner, consistently following daily processes and schedules; maintain a
proactive approach focused on preventing issues and ensuring customer
satisfaction. At times this is a fast paced environment and must be able to
multitask.
Develops and maintains strong customer relationships through effective
account management
Prepares international shipping documents ie: USMCA, certificate of origin,
shipper letter of instructions (SLI}. Assist customers with shipping
requirements, prepare bill of ladings.
Identify, research and resolve customer issues
Familiar with Outlook to send quotations and order acknowledgements
All applicants must possess a high school diploma or GED, good computer skills,
excellent attention to detail skills. Job Type: Full-time
Pay: $ - $ per hour dependent on previous work experience.
Hunter has been in business for 50 years and is the world leader in match plate
molding machines for the foundry industry. We offer a competitive salary, 8
paid holidays per year, sick and vacation pay. We have a generous 401K Plan with
a company match, first-rate medical and dental insurance, life insurance, and
both short and long-term disability.
If you are looking for a challenging job, in a friendly environment, send us your
resume.
Hunter is committed to a diverse and inclusive workplace. We are an equal
opportunity employer and do not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or another legally protected status.
Hunter Foundry Machinery Corporation seeking a Parts Support Customer Service
Representative to add to our team in Schaumburg, IL. He/she will support our
customers with replacement parts and support.
Requirements:
Ensure the timeliness and accuracy of customer service responses via email
and by telephone.
Order entry, quotation preparation, expediting open orders (backorder
monitoring using positive interpersonal skills}, coordinating with our
production team regarding order status and report back to customer.
Generating parts return paperwork in ERP system (Workwise)
Provide material availability utilizing various company databases including
drawings, exploded bill of materials (when customer needs assistance
determining component part numbers). Execute tasks in an organized
manner, consistently following daily processes and schedules; maintain a
proactive approach focused on preventing issues and ensuring customer
satisfaction. At times this is a fast paced environment and must be able to
multitask.
Develops and maintains strong customer relationships through effective
account management
Prepares international shipping documents ie: USMCA, certificate of origin,
shipper letter of instructions (SLI}. Assist customers with shipping
requirements, prepare bill of ladings.
Identify, research and resolve customer issues
Familiar with Outlook to send quotations and order acknowledgements
All applicants must possess a high school diploma or GED, good computer skills,
excellent attention to detail skills. Job Type: Full-time
Pay: $ - $ per hour dependent on previous work experience.
Hunter has been in business for 50 years and is the world leader in match plate
molding machines for the foundry industry. We offer a competitive salary, 8
paid holidays per year, sick and vacation pay. We have a generous 401K Plan with
a company match, first-rate medical and dental insurance, life insurance, and
both short and long-term disability.
If you are looking for a challenging job, in a friendly environment, send us your
resume.
Hunter is committed to a diverse and inclusive workplace. We are an equal
opportunity employer and do not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or another legally protected status.
