What are the responsibilities and job description for the Senior Desktop Support Specialists position at Dia Software Solutions?
Job Details
Hi,
Greetings from DIA SOFTWARE SOLUTIONS LLC!
We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?
Direct client Req:: Need Senior Desktop Support Specialists, Onsite, VA
PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !
Job Description:
100% ON SITE from Day 1
ABOUT THE ROLE
- The SCC seeks TWO experienced Desktop Support Specialists to aid in SCC s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
- This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
SKILLS MATRIX
Skill | Required | Amount of Experience | Experience |
Working knowledge of and experience with Windows 10 and Windows 11 operating systems | Required | 4 Years |
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Recent experience in a full-time Help Desk/Technical Support position | Required | 4 Years |
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Experience and proficiency using an Endpoint Management System | Required | 4 Years |
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Experience and proficiency using a Workstation Imaging Solution | Required | 4 Years |
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Experience and proficiency using a Service Management Ticketing System | Required | 4 Years |
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Experience and proficiency with Microsoft Office 365 applications | Required | 4 Years |
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Proven analytical and problem-solving abilities | Required | 4 Years |
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Excellent verbal and written communication skills | Required | 4 Years |
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Ability to work independently with minimal direction and as a team | Required | 4 Years |
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Ability to work effectively with end users, technical staff, and senior staff providing exceptional customer service | Required | 4 Years |
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Experience with PowerShell scripting and/or SQL reporting | Desired | 4 Years |
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Experience with Symantec s Altiris and/or Microsoft InTune | Desired | 4 Years |
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Experience with Ivanti Service Desk | Desired | 4 Years |
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Experience with Microsoft Deployment Toolkit | Desired | 4 Years |
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Experience with Active Directory | Desired | 4 Years |
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DIA SOFTWARE SOLUTIONS LLC.
Austin, TX 78727| Direct:
DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Diasoft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer
