What are the responsibilities and job description for the Desktop Support Specialists position at Rose International?
Job Details
Date Posted: 02/27/2025
Hiring Organization: Rose International
Position Number: 478869
Job Title: Desktop Support Specialists
Job Location: Richmond, VA, USA, 23234
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate($): 27.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Help Desk, Technical Support, Windows 10
Job Description
***Only qualified Desktop Support Specialist candidates located in the Richmond, VA area to be considered due to the position requiring an onsite presence***
REQUIRED SKILLS/ EXPERIENCE:
Working knowledge of and experience with Windows 10 and Windows 11 operating systems: 4 Years
Recent experience in a full-time Help Desk/Technical Support position: 4 Years
Experience and proficiency using an Endpoint Management System: 4 Years
Experience and proficiency using a Workstation Imaging Solution: 4 Years
Experience and proficiency using a Service Management Ticketing System: 4 Years
Experience and proficiency with Microsoft Office 365 applications: 4 Years
Proven analytical and problem-solving abilities: 4 Years
Excellent verbal and written communication skills: 4 Years
Ability to work independently with minimal direction and as a team: 4 Years
Ability to work effectively with end users, technical staff, and senior staff - providing exception customer service: 4 Years
PREFERRED SKILLS:
Experience with PowerShell scripting and/or SQL reporting: 4 Years
Experience with Symantec's Altiris and/or Microsoft InTune: 4 Years
Experience with Ivanti Service Desk: 4 Years
Experience with Microsoft Deployment Toolkit: 4 Years
Experience with Active Directory: 4 Years
ABOUT THE ROLE:
The Client is seeking experienced Desktop Support Specialists to aid in CLIENT Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other CLIENT technical and project teams.
Start date: 03/17/2025
Location: Richmond, VA
interviews: web cam interview
This is 100% on site role!
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 478869
Job Title: Desktop Support Specialists
Job Location: Richmond, VA, USA, 23234
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate($): 27.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Help Desk, Technical Support, Windows 10
Job Description
***Only qualified Desktop Support Specialist candidates located in the Richmond, VA area to be considered due to the position requiring an onsite presence***
REQUIRED SKILLS/ EXPERIENCE:
Working knowledge of and experience with Windows 10 and Windows 11 operating systems: 4 Years
Recent experience in a full-time Help Desk/Technical Support position: 4 Years
Experience and proficiency using an Endpoint Management System: 4 Years
Experience and proficiency using a Workstation Imaging Solution: 4 Years
Experience and proficiency using a Service Management Ticketing System: 4 Years
Experience and proficiency with Microsoft Office 365 applications: 4 Years
Proven analytical and problem-solving abilities: 4 Years
Excellent verbal and written communication skills: 4 Years
Ability to work independently with minimal direction and as a team: 4 Years
Ability to work effectively with end users, technical staff, and senior staff - providing exception customer service: 4 Years
PREFERRED SKILLS:
Experience with PowerShell scripting and/or SQL reporting: 4 Years
Experience with Symantec's Altiris and/or Microsoft InTune: 4 Years
Experience with Ivanti Service Desk: 4 Years
Experience with Microsoft Deployment Toolkit: 4 Years
Experience with Active Directory: 4 Years
ABOUT THE ROLE:
The Client is seeking experienced Desktop Support Specialists to aid in CLIENT Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other CLIENT technical and project teams.
Start date: 03/17/2025
Location: Richmond, VA
interviews: web cam interview
This is 100% on site role!
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
