What are the responsibilities and job description for the 5253 Desktop Support Specialists position at Infoorigin inc?
Overview
We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support to end-users, ensuring that all desktop systems, applications, and network connections are functioning efficiently. This role requires a proactive approach to troubleshooting and problem-solving, as well as strong communication skills to assist users effectively.
Duties
- Provide first-level support for desktop hardware and software issues, including Windows and Mac OS environments.
- Troubleshoot and resolve technical issues related to VPN connectivity, Active Directory access, and network administration.
- Utilize tools such as SCCM for software deployment and inventory management.
- Maintain documentation of support requests using Jira for tracking and reporting purposes.
- Assist with the setup, configuration, and maintenance of computer hardware and peripherals.
- Collaborate with other IT team members to escalate complex issues when necessary.
- Conduct regular system updates and ensure compliance with security protocols.
- Educate users on best practices for using technology effectively within the organization.
Qualifications
- Proficiency in Windows operating systems and Windows Server environments.
- Experience in desktop support roles with a strong understanding of computer hardware components.
- Familiarity with VPN technologies and network administration principles.
- Knowledge of Mac OS systems is a plus.
- Experience with SCCM for software management is preferred.
- Ability to navigate Jira or similar ticketing systems for issue tracking.
- Understanding of Active Directory for user account management is essential.
- Strong analytical skills with the ability to troubleshoot technical issues efficiently.
- Excellent communication skills, both verbal and written, to assist users effectively.
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.
Job Type: Contract
Pay: From $15.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Richmond, VA 23173 (Required)
Ability to Relocate:
- Richmond, VA 23173: Relocate before starting work (Required)
Work Location: In person
Salary : $15
