Clinic Manager

Description

The didgwálic Wellness Center is looking for a highly organized Clinic Manager to join our integrated outpatient care clinic that combines primary care, behavioral health, and opiate treatment. We are expanding and will be hiring for our satellite clinic in Bellingham, Washington.  In this role you will be responsible for the overall management and operations of the Bellingham clinic.  This includes overseeing staff, managing patient flow, ensuring regulatory compliance with the goal of delivering quality health care services. In collaboration with the Practice Administrator, the Clinic Manager coordinates office services and other related activities including development, management, and supervision of clinic’s employees and programs.

Our mission is to improve outcomes with quality health care solutions by removing barriers to treatment. Our comprehensive services include primary care, behavioral health, and opiate treatment in a dedicated care team model. We also go beyond these services to support our clients by offering a range of services like transportation, childcare, dental services, acupuncture, yoga, case management, and even free lunches while onsite. We have two locations, our beautiful, state-of-the-art facility is located near Anacortes, as well as a satellite location in Bellingham Washington.

At didgwálic Wellness Center, we prioritize the well-being of our patients and staff alike. We offer our employees an excellent total compensation package, that includes some of the following. If this sounds like an opportunity, you’re interested in exploring further please apply today! We’re excited to meet you!

Some of Our Benefits Include:

• Competitive base compensation, with annual reviews for increase
• Comprehensive health, dental, and vision insurance with; no-to little out-of-pocket costs.
• Employer-paid life insurance, AD&D, short- and long-term disability.
• 401(k) Retirement Plan with up to a 4% employer contribution.
• 4 weeks of Paid Time Off (PTO).
• 13 paid holidays observed.
• Great working hours for work-life balance.
• Onsite snacks and meals during employee recognition events (often times monthly).
• Generous professional development and reimbursement for required professional license and
• certification renewals.

What You'll do:

• Provide facility management/oversight as defined by the operations team including the day-to-day operations of the clinic, scheduling, and inventory management.
• Provide supervision, mentoring, training, and development opportunities to clinic’s medical and administrative personnel, including regular performance coaching and feedback. 
• Conduct regular staff meetings for all clinical and administrative personnel to discuss matters pertaining to treatment issues, policies and procedures, case management, and staff relations. 
• Assist Practice Administrator in planning for the development of new clinical programs, creation and implementation of policies and processes for personnel, department, treatment services, and records. 
• Direct and oversee patient care within our defined clinical practice scope, ensuring smooth and efficient clinical operations. 
• Report to Department of Health, Board of Pharmacy, SAMHSA and DBHR. SAMHSA’s federal opioid treatment standards, found in 42 CFR § 8.12.
• Comply with all provisions from Drug Enforcement Administration (DEA).
• Develop and manage all budget related activities for the Bellingham Clinic.
• Monitor organization-wide performance improvement activities as a member of the didgwálic management team and participate in staff meetings and/or consultations as requested.
• Work with Organizational leadership to develop and implement the Quality Management Plan.
• Maintain regulatory compliance within the clinic.
• Work collaboratively with leadership team to strengthen and develop operational framework.
• Act as a liaison between Bellingham clinic and broader didgwálic organization, fostering strong interdepartmental relationships.

Qualifications

Must Haves:

• 5 years of experience managing daily clinical operations and staff. 
• Bachelor's degree in related area. 
• Registered Nurse (RN), preferred.
• Master's degree in healthcare administration, Business Administration, or a related field preferred. 
• Experience working in a substance abuse treatment facility and or familiarity with Medication Assisted Treatment (Methadone, Buprenorphine, Naltrexone) preferred.
• Excellent attention to detail and ability to balance competing priorities while remaining flexible and ready to assume additional responsibilities.
• Excellent leadership ability- ability to build trust, foster collaboration, and consensus, develop staff, while meeting the needs of the organization and our mission.  
• Ability to work in a cross-culture environment, understands the social and cultural context of the patients at the didgʷálič Wellness Center. Understand the role of trauma, historical, community, family, and personal experience in wellness and recovery.
• Understand and adhere to state (RCW, WAC) and federal regulations (42 CFR part 2).
• Effective communication; written, verbal, and interpersonal skills, including conflict resolution.
• Basic computer and software experience using MS Office products.
• Experience managing daily clinical operations.  
• Ability to function well in a high-paced and at times stressful environment.
• Extremely proficient with Microsoft Office Suite and other related programs.
• Ability to pass extensive criminal background check; pre-employment drug screen; and reference check. 
• Tribal affiliation a plus!