Clinic Manager

Position Summary: The Rural Health Clinic Manager is responsible for the day-to-day operations, compliance, and overall management of the Rural Health Clinic (RHC) at North Valley Hospital District. This role ensures the delivery of high-quality patient care, compliance with Centers for Medicare and Medicaid Services (CMS) regulations, and the seamless coordination of clinic activities. The Manager will oversee staff performance, financial operations, and patient satisfaction while fostering a collaborative and efficient work environment.

Key Responsibilities:

Operational Management

• Oversee the daily operations of the Rural Health Clinic, ensuring a well-organized and efficient environment.
• Monitor compliance with CMS regulations, state and federal guidelines, and RHC-specific requirements.
• Develop and implement clinic policies, procedures, and workflows to enhance operational efficiency and patient care.
• Manage schedules for clinic providers and support staff to ensure appropriate coverage and timely patient access.

Compliance and Quality Assurance

• Maintain full knowledge of Rural Health Clinic guidelines, ensuring adherence to regulatory and accreditation standards.
• Coordinate audits and inspections related to clinic operations and compliance requirements.
• Monitor quality metrics and implement improvement initiatives to enhance patient outcomes.

Financial Management

• Oversee budgetary operations, including monitoring revenue, expenses, and productivity metrics.
• Collaborate with billing and coding staff to optimize revenue cycle management and minimize denials.
• Identify and implement strategies for improving financial performance while maintaining quality care.

Leadership and Staff Management

• Recruit, train, and supervise clinic staff, fostering a positive and collaborative work environment.
• Conduct performance evaluations and provide ongoing feedback and development opportunities.
• Promote effective communication among providers, staff, and patients to maintain a culture of teamwork and professionalism.

Patient Experience

• Ensure exceptional patient service standards, addressing patient concerns and resolving issues promptly.
• Analyze patient satisfaction data to develop and implement strategies for improvement.
• Foster a patient-centered care environment aligned with North Valley Hospital District's mission and values.

Organization’s expectations of Employee:

• Represents North Valley Hospital and facilities positively and professionally by exemplifying the vision, mission, values, and goals of North Valley Hospital.
• Maintains attendance by working the hours of the position. Follows policies and procedures regarding attendance, vacation, holidays, sick leave, and leaves of absence.
• Uses the timekeeping applications efficiently and accurately.
• Adheres to dress code; appearance is neat and clean; wears name badge while on duty
• Uses good customer service skills by relating to staff/healthcare providers, patients/residents, customers, and the general public courteously and diplomatically under all circumstances.
• Compliance with all organizational policies and procedures.
• Participate in CQI/QAPI activities, NVHD Performance Improvement Initiatives, and Disaster Preparedness education/exercises, and complete duties as assigned in case of emergencies/ICS stand-up.
• Completes mandatory training timely.
• Demonstrates the ability to make decisions, take appropriate action, and follow tasks through to completion.
• Effectively collaborates with peers and team members, using discreet, diplomatic communication techniques in potentially sensitive or emotionally charged situations.
• Demonstrates leadership responsibility and skills, including planning and completing duties with minimal directions from the supervisor when appropriate.
• Performs other duties as assigned, provided skills, abilities, and qualifications are appropriate and sufficient training is provided.

Physical Demands: The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands: While performing duties of the job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; must have speech, vision, smell, touch and hearing corrected to normal range. The employee must frequently lift/push/pull up to 25 pounds and up to 50 pounds occasionally. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Mental requirements: Must be able to apply common sense to carry out instructions furnished in written, oral, or diagrammatic form; must be able to add, subtract, multiply, and divide all units of measure; must be able to read, write, and speak clearly.
• Work environment: Works inside in close working quarters with co-workers. The noise level in the work environment is usually moderate.
• Exposures: Muscular strain, body fluids, behavior of clients/patients/residents, infectious material, chemicals/cleaning solutions, potential allergens such as plants/flowers, and noxious odors.

Qualifications:

Required Knowledge, Skills, and Abilities

• Comprehensive knowledge of Rural Health Clinic (RHC) operations and compliance requirements.
• Strong understanding of Centers for Medicare and Medicaid Services (CMS) regulations.
• Demonstrated ability to lead and manage teams in a healthcare setting.
• Financial acumen, including budgeting, revenue cycle management, and financial reporting.
• Excellent organizational, communication, and problem-solving skills.
• Ability to adapt to changing regulations and operational challenges.

Education and Experience

• Bachelor’s degree in healthcare administration, business, or a related field; equivalent experience may be considered.
• Minimum of 3-5 years of experience managing a Rural Health Clinic or similar healthcare facility.

Preferred Qualifications

• Experience with Electronic Health Records (EHR) systems and data analytics.
• Strong background in process improvement and quality assurance initiatives.

Join the North Valley Hospital District team as the Manager of the Tonasket Family Medical Clinic, where your leadership will directly impact the health and well-being of our vibrant community. Nestled in the heart of the breathtaking Okanogan Valley, our clinic serves as a cornerstone of care, embodying the mission-driven values that define our work.

In this key role, you’ll oversee the operations of our Rural Health Clinic, ensuring compassionate, high-quality care that aligns with our commitment to exceptional service and patient-centered outcomes. You will work closely with a dedicated team of healthcare professionals to meet the unique needs of our region while fostering a collaborative and innovative environment.

Surrounded by the stunning natural beauty of Okanogan County, with its endless outdoor recreational opportunities, this position offers the perfect blend of professional fulfillment and a remarkable quality of life. If you’re passionate about making a meaningful difference in a supportive and close-knit community, this is the opportunity for you!