Sales Associate - Cosmetics

Dillard's, Inc. ranks among the nation's largest fashion retailers. The Company focuses on delivering style, service and value to its shoppers by offering compelling apparel, cosmetics and home selections complemented by exceptional customer care. Our Sales Associates provide exceptional care to all of our valued guests and are able to achieve personal sales goals while helping the team reach its objectives. Our Sales Associates have a passion for fashion, an openness to learn, excellent communication skills and a desire to be the best. Dillard's will provide ongoing product and sales training to help our Sales Associates exceed their goals.

· Overall Communication

o Good communication skills – understands direction that is given and is easily understood

o Presents ideas and concerns in diplomatic way

o Demonstrates an ability to communicate the differences between Dillard’s and Dillard’s products from other retailers

• Interface with management and peers (Negotiating)

o Team player and team leader (Inspires other associates)

• Customer Focus

o Engagement skills and Selling Skills

o Handles customer conflicts in a diplomatic way

• Organization, Time Management and Follow Through

o Demonstrates good awareness to the priorities of the area

o Demonstrates ability and willingness to work schedule

o Flexible about work schedule

o Efficient use of time on the job

o Accomplishes tasks in a timely manner

• Vision and Strategic Planning

o Has foresight (sees potential challenges/opportunities and communicates with manager)

o Has vision for how to do things better, more efficiently, and/or has creative ideas

• Merchandising

o Understands specific merchandising best practices of the area and executes well

o Leads other associates in housekeeping and recovery of product

o Executes appropriate fixture standards and signage

• Personal Skills

o Dress and Image reflect the fashion of our store

o Good personal appearance to Dillard’s standards of dress and behavior

o Self-starter and takes initiative to do what needs to be done without prompting

o Reflects honesty and integrity

• Asset Protection

o Shows care in treatment of merchandise

o Strong security awareness

• Knowledge

o Knows Dillard’s best practices, including systems and follows guidelines

o Aware of and executes Dillard’s computer systems efficiently and accurately

o Has analytical skills for business and comfortable with numbers

o Knows product in assigned areas and can articulate features/benefits

• Qualifications

o Ability to work a flexible schedule

Selling

• Meet or exceed sales and return goals

• Know features and benefits of all products

• Maintain positive attitude

• Maintain professional protocol with all customers

• Return customer calls within 24 hours

• Know all advertised merchandise

Operations

• Check pending report daily

• Maintain assigned area

• Assist in signing, pricing, and presentation of department

• Attend all department and vendor meetings

Communication

• Read and initial all departments correspondence

• Inform ASM of merchandise needs and report damages

• Write and call customers for follow up

Inventory Control

• Correctly ring all transactions

• Be aware of price adjustments

• Assist in taking the physical inventory as required by ASM

• Record any returns or exchanges properly

Schedules

• Understand staffing needs of dept. Be available for night & weekend coverage.

• Be flexible during weekends.

o Positive Attitude – friendly, enthusiastic, and self-confident and someone who has a burning desire to give the Best Customer Care Anywhere.

o Ability & Drive – a push to “make it happen” for any goal given to them. A goal-oriented person to further themselves both personally, and professionally.

o Team Player – a willingness to be part of the team instead of just out for themselves.

o Learning Attitude – wants to continue to learn and grow, open to coaching and new ideas.

o Communicator – speaks well and enjoys interacting with others in a way that is understandable and pleasant.

o Fashion Conscious – dresses professionally and aspires to helping customers build fashion wardrobes, not just clerking.

o Motivator – a self-starter who enjoys motivating themselves and others and likes the team winning as much as the individual.

o Courteous & Calm – uses good judgment when handling difficult situations and can stay calm under duress.

o Professional Appearance – professional in dress and likes a neat and organized work environment

o Asset Sensitive – cares about the products, pricing, and safety of the workplace.

o Flexible Work Schedule

o Tasks & Abilities – willing and/or able to execute the responsibilities they would perform – examples include standing on their feet for long periods of time, running a POS terminal, lifting merchandise, etc.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Store discount
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Makeup application: 5 years (Required)
• Sales: 5 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Lafayette, LA 70503 (Required)

Ability to Relocate:

• Lafayette, LA 70503: Relocate before starting work (Required)

Work Location: In person

Salary : $17