What are the responsibilities and job description for the Desktop Support Specialist position at Direct Marketing Solutions, Inc?
Direct Marketing Solutions is looking for a Desktop Support Specialist to join our team. Wherever you may be in your career, DMS could be the place for you!!
Summary:
The Desktop Support Specialist (DSS) supports and maintains Direct Marketing Solutions (DMS) computer hardware and software systems. The DSS installs new programs, manages updates, and provides technical support.
Primary Responsibilities:
- Manages and addresses Help Desk tickets in a timely manner and follows up with employees to ensure issues are resolved.
- Ensures technology is accessible and equipped with current hardware and software.
- Provides individual training and support to employees on request via phone, email, and computer chat.
- Maintains an accurate inventory of technology hardware, software, and resources.
- Makes recommendations for purchase of technology resources.
- Installs work stations, sets up hardware, loads required software, and provides network access.
- Inputs and maintains IP addresses.
- Advises staff of security breaches and changes in security status.
- Strips and secures hardware for disposal.
- Maintains and monitors DMS security systems.
- Completes additional assignments and special projects from the Information Technology Manager as needed.
Requirements:
- Associate's Degree in related field or equivalent experience
- Two years' relevant experience
- Proficiency in Microsoft Windows Operating Systems, Microsoft Office, and basic macOS
- Customer-service attitude and orientation
- Strong organization and multi-tasking skills
- Ability to diagnose and resolve issues with computer hardware, software, and networks
Equal Employment Opportunity/Diversity, Equity & Inclusion
DMS believes the individual and varied contributions of all members of the DMS team contribute to our success. To ensure DMS culture continues to incorporate everyone's perspectives and experience, we provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, marital, veteran or disability status, gender identity or expression, sexual orientation, religion, sex, or national origin.