What are the responsibilities and job description for the Residential Services Manager position at Discovery Land Company?
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This role will be located at one of Discovery Land Company’s locations: Makena Golf & Beach Club, set on Maui, HI.click here
to apply internally.Makena is seeking a Residential Services Manager to join the Residential Services Department.
The Residential Services Manager is responsible for the oversight of general maintenance and upkeep of Private homes and the Club’s common shared spaces. The Residential Services Manager will be responsible for areas including property management and member relations. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities
- Manage the Residential Services team including scheduling, hiring, training, and performance management
- Provide exceptional service and communication at all times with members/guests and team members
- Coordinate cleaning of members’ homes with housekeeping team upon arrival/departure and individual requests
- Coordinate initial installation of furniture for all units in RS program
- Coordinate window cleaning, pest control, IT needs, engineering work, warranty work with vendors
- Work closely with Member Services to coordinate off site activities
- Conduct daily walk through of all units in the RS program
- Inspect all work to ensure the highest quality of service
- Stock and inspect properties prior to members/guest arrivals and ensure arrival checklist is completed to member specifications
- Meet members/guests upon arrival and departure
- Upon member departure ensure closing checklist is complete and home is secured
- Oversee the general maintenance plan for each property
- Assist with coordinating and preparing rental unit usage including communicating with Member Services and Accounting
- Create and maintain owner’s binders inclusive of all appliance/amenity offerings within each home, to include owner’s guides and assistance with operating
- Create or provide reports and files that outline needs, schedules, expectations for each residence
- Assists with accurate billing of services, utilities and outside vendor charges
- Create and update list of trusted local area vendors, stores, and services to recommend to members/guests
- Other duties as assigned
Qualifications
At least five (5) years prior experience and proven success in a leadership role in the hospitality or service industry.- Housekeeping, property management, or hotel operations leadership position experience.
- CPR, First Aid, AED Certification preferred.
- Must have a valid drivers license in good standing.
Additional Requirements
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests and team members.- Knowledge of and ability to operate computer and communication platforms (i.e Jonas, Club Essentials, Alice)
- Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
- Ability to work in a team environment.
- Ability to stay calm and focused during the busiest of times.
- Ability to read, write, speak, and understand English; additional languages preferred.
- Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
Benefits
$80-85k salary bonus potential- Medical, Dental, and Vision Benefits
- 401k Contribution
- Paid Time Off and 11 Paid Holidays
- Employee Meals, Referral Incentives, and Recognition Programs
- Professional development and upward mobility opportunities
- Work-Family Culture
About Us
Makena Golf & Beach Club is an island dreamscape spread across Mauiʻs southern leeward coast that spans from turquoise sea to rolling mountaintops. Makena is a private, members-only community that honors Makena’s rich cultural heritage and takes to heart the responsibility to support its abundant nature and a sustainable future. Makena offers its members an 18-hole golf course designed by Robert Trent Jones, Jr.; a private beach club with resort pools and cabanas; a world-class spa and fitness center; a kids club, tennis and pickleball courts; multiple indoor and outdoor dining venues; and Discovery’s signature Outdoor Pursuits program. At Makena, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.
Salary : $80,000 - $85,000
