What are the responsibilities and job description for the Operational Planning Manager position at Disney Direct to Consumer?
Job Summary :
About the Role & Team
Disney’s Direct to Consumer (DTC) team oversees the streaming businesses within the Disney Entertainment segment, helping to bring The Walt Disney Company’s (TWDC) best-in-class storytelling to fans and families everywhere.
The Business Operations team is tasked with critical areas of operating the growing Disney Direct-to-Consumer organization, including strategic solution design, planning / program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney grow, operate and run the company’s streaming services efficiently and at scale.
The Commerce & Partner Operations team is comprised of 3 verticals, each critically responsible for the global growth, profitability, scalability and ongoing operations of TWDC’s Direct-to-Consumer business, including our suite of streaming services (Disney , Hulu and ESPN ) and bundled and add-on offerings. The team is also critical in shaping strategies and requirements for expanded capabilities and offerings to serve and grow our customers around the globe.
- The Commerce Operations team manages the payment infrastructure and enables the sale of subscription plans, bundles, and add-ons across the Disney DTC portfolio. The team also executes critical business initiatives such as price changes and related messaging events.
- The Partner Operations team is tasked with the execution of direct-to-consumer promotional offers globally across external partnerships, synergy efforts and internally driven campaigns that support the growth and profitability of the TWDC DTC streaming business (Disney , Hulu, ESPN and the Disney Bundle). They are responsible for the end-to-end process of executing and launching partnerships and synergy offers, including intake and operational execution required for launch readiness.
- The Gifting Solutions team is responsible for the Disney and Hulu gift card businesses as well as other gifting products offered, including Enterprise Sales and white glove service for VIP accounts.
What You Will Do
Reporting to the Director of Commerce & Partner Operations, The Operational Planning Manager will work with team leads on critical launch planning and management. This includes managing operational tasks, such as copy and creative asset management, legal approvals, maintaining accurate briefs for campaigns, supporting initiative and resource planning, reporting, workflow assistance, and creating communication materials for executives and partners. Additionally, the position requires collaboration with Product and Engineering teams to document requirements for new features, troubleshoot Commerce & Promo-related issues, and execute the DTC promotional strategy across various channels, ensuring effective planning and coordination to improve team operations.
The candidate will be critical in supporting strategy and planning across the team’s verticals while helping to drive alignment and decision-making with senior leadership. This person will also support each of the 3 team leads with operational functions where resourcing is needed and as such will be cross trained operationally in all 3 functions of the team with dotted line reporting into each of the team leads.
This role will uniquely support 3 teams and will have dotted reporting lines to 3 managers across the Commerce & Partner Ops organization.
The role will involve dealing with complex operational details, project management skills and cross-functional collaboration across various teams both internal and external to The Walt Disney Company.
Responsibilities
Required Qualifications & Skills
Preferred Qualifications
Education
Additional Information
The hiring range for this position in New York is $108,500.00 to $145,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.
Salary : $108,500 - $145,400
