What are the responsibilities and job description for the Customer Service Specialist position at DivIHN Integration Inc?
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Rashi at 630 847 1027
Meghna at 224 369 4230
Title: Customer Service Specialist
Location: Orlando, FL or Livermore, CA
Duration: 12 Months
Description
This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
Takes inbound or places outbound calls to provide information to customers.
Utilizes a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows, DOS, Mainframe).
Previous Experience May Be Required.
Customer Service Specialist- will handle inbound and outbound calls in a call center.
This will be within the Professional Services Division of Acelis Connected Health.
You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
The role includes providing testing support, product overview and basic technology instructions. Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.
Job Responsibilities
Bilingual-English/Spanish candidates preferred, but not required.
Required:
High School Diploma/GED
2 years of experience in a Customer Service environment.
Working within a Call Center environment and working off a que
Would prefer experience in healthcare, medical environment, but not required.
High attention to detail and good attendance must be a top priority.
Proficient with MS Office suite (Word, Excel, Outlook)
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
Language: Bilingual-English/Spanish candidates preferred, but not required
Schedule- This is strictly an ONSITE position- Monday-Friday- Located in either Orlando, FL or Livermore, CA
About Us
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Rashi at 630 847 1027
Meghna at 224 369 4230
Title: Customer Service Specialist
Location: Orlando, FL or Livermore, CA
Duration: 12 Months
Description
This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
Takes inbound or places outbound calls to provide information to customers.
Utilizes a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows, DOS, Mainframe).
Previous Experience May Be Required.
Customer Service Specialist- will handle inbound and outbound calls in a call center.
This will be within the Professional Services Division of Acelis Connected Health.
You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
The role includes providing testing support, product overview and basic technology instructions. Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.
Job Responsibilities
Bilingual-English/Spanish candidates preferred, but not required.
- Handling of Inbound and Outbound customer calls.
- Must have excellent phone etiquette.
- Collects, receives, and records INR and other results.
- Utilizes call scripting provided when conducting patient phone calls.
- Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Acelis Connected Health policies and procedures.
- Monitors and assists customers with adherence to prescribed test frequency.
- Promotes use of digital platforms
- Provides assistance in the use of digital platforms
- Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
- Responsible for time management, adherence to schedule and attendance.
- Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Required:
High School Diploma/GED
2 years of experience in a Customer Service environment.
Working within a Call Center environment and working off a que
Would prefer experience in healthcare, medical environment, but not required.
High attention to detail and good attendance must be a top priority.
Proficient with MS Office suite (Word, Excel, Outlook)
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
Language: Bilingual-English/Spanish candidates preferred, but not required
Schedule- This is strictly an ONSITE position- Monday-Friday- Located in either Orlando, FL or Livermore, CA
About Us
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
