What are the responsibilities and job description for the ServiceNow Administrator position at DKMRBH Inc?
Job Description
Job Description
Key Responsibilities
Assists in developing standard IT configuration and asset management methodology
Develop CMDB policy, processes, and knowledge base
Conduct reporting on configuration audits and reconciliation
Maintains CIs to ensure CMDB accuracy and completeness
Drives visibility on process adherence and compliance improvement opportunities
Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance
Create and document requirements for efficient process design that includes self-service options with limited manual effort
Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy / integrity, and extending the scope of Asset Management
Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance
Draft technical process documentation
SkillRequired / DesiredAmountof ExperienceBachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.RequiredITIL Foundation & ServiceNow Administration Certification.Required5YearsRecent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.Required10YearsIn -Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).Highly desiredCertified Implementation specialist ITSM, Certified Implementation Specialist.Highly desiredStrong verbal / written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer serviceDesiredCertification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)RequiredITIL Foundation certified or related experience.DesiredProficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).Desired
