What are the responsibilities and job description for the ServiceNow Administrator position at INFT Solutions Inc?
Job Title : ServiceNow Administrator
Location : Atlanta GA
Duration : 1 years
Complete Description
Key Responsibilities
Assists in developing standard IT configuration and asset management methodology
Develop CMDB policy processes and knowledge base
Conduct reporting on configuration audits and reconciliation
Maintains CIs to ensure CMDB accuracy and completeness
Drives visibility on process adherence and compliance improvement opportunities
Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace
Support and administer the tool for configuration and asset management ServiceNow Discovery and additional applications or modules as assigned
Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes use cases the ServiceNow Common Service Data Model (CSDM) and platform governance
Create and document requirements for efficient process design that includes selfservice options with limited manual effort
Manage the operational integration and centralization of IT Asset Management processes such as requests and procurement reports and dashboards data accuracy / integrity and extending the scope of Asset Management
Demonstrate experience in implementing and managing ServiceNow CMDB CSDM Hardware and Software Asset Management processes procedures and governance
Draft technical process documentation
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Bachelors degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
Required
ITIL Foundation & ServiceNow Administration Certification.
Required
Years
Recent ServiceNow experience with diverse handson work experience administering in core platform support and development activities.
Required
Years
InDepth Knowledge of Technical Implementation of various ServiceNow modules (ITSM ITOM ITAM CMDB Discovery).
Highly desired
Certified Implementation specialist ITSM Certified Implementation Specialist.
Highly desired
Strong verbal / written communication problem solving analytical and independent judgment skills to support an environment driven by customer service
Desired
Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)
Required
ITIL Foundation certified or related experience.
Desired
Proficiency in ServiceNow scripting languages (JavaScript Glide Jelly) integrations (REST SOAP) and web technologies (HTML CSS).
Desired
