What are the responsibilities and job description for the Customer Support Specialist position at DO Payroll?
About our Client:
Bonus Tech Inc is a recognized Engine Teardown business based in Miami, FL. The company is well known for its commitment to fulfilling the needs of customers seeking access to engine spare parts within a short lead time and at a competitive price. Bonus Tech works on a large range of Engine brands (Pratt & Whitney, CFM International, General Electric, Rolls Royce, IAE), and is relentlessly committed to helping their customers to efficiently support their fleet while reducing their costs.
We are an Equal Opportunity Employer, and we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
Job Summary:
We are looking for a Customer Support Specialist to join our team. If you are a motivated and enthusiastic person who enjoys working collaboratively and committed to providing great service, we want to hear from you. You will help us keep growing and we will help you to grow in the company and reach all your professional and personal goals.
As a Customer Support Specialist you will be the primary point of contact for queries regarding engine disassembly and spare parts availability,delivering clear and timely information to help customers optimize fleet operations and reduce costs.
Responsibilities:
- Respond to all queries regarding engine disassembly and spare parts availability, delivering clear and timely information to help customers optimize fleet operations and reduce costs.
- Collaborate closely with internal teams to prioritize dismantling requests, ensuring the rapid availability of high-value components.
- Resolving issues related to parts availability, service inquiries, or logistical challenges. A
- Manage Bonus Tech’s social media presence by answering customer questions, sharing updates on engine components, and promoting the company's sustainable solutions to maintain a positive and informative online presence.
Qualifications:
- High school or equivalent preferred.
- At least 3 years of experience in a similar position.
- Social media skills.
- Some aviation experience preferred.
- Detail-oriented and good troubleshooting skills.
- Dependable, honest, reliable.
- Ability to multi-task.
- Ability to follow instructions.
- Great work ethic.
- Bilingual (English-Spanish) preferred.
Compensation and Benefits:
- Hourly rate range $18.00 based on qualifications.
- Dental, Vision, and Health insurance.
- Paid time off.
- (Waiting Period may apply. Only full-time employees eligible).
Schedule:
- 8 hours shift.
- Day shift.
- Monday to Friday.
- Overtime.
About our Company:
We at DO Payroll take pride in finding the best candidates for our clients to fill their positions of need. We look to post jobs on their behalf to meet their needs. This posting is in reference to that request, as our client is looking to fill a position.
Application Process:
- Upon submission, your application will be reviewed to verify the requirements.
- If your resume and your qualifications match nicely with the position you’re applying for, one of our representatives will contact you to schedule a brief online interview.
- After this first interview, you'll be invited to take a brief assessment test online.
- Once we received your results, we'll schedule a second and final interview with the manager.
Salary : $18
