What are the responsibilities and job description for the Service Center Customer Service Representative position at Doane University?
Position Title
Service Center Customer Service Representative
Department
Service Center
Job Location
Crete, NE (68333)
Supervisor
Quinn Stryker
quinn.stryker@doane.edu
402-826-8285
quinn.stryker@doane.edu
402-826-8285
Purpose of Job
Fall 2025 – Spring 2026
Our Customer Service Representatives provide excellent customer service and first-level technical support for the Doane University community. We provide technology support and general information assistance via phone, web and in-person directly to end-users from our service desk located in the Learning Commons.
Our Customer Service Representatives provide excellent customer service and first-level technical support for the Doane University community. We provide technology support and general information assistance via phone, web and in-person directly to end-users from our service desk located in the Learning Commons.
General Description and Duties
- General Description and Duties Performed:
- Minimum hourly wage
- Answer the phone in a professional and courteous manner.
- Basic connection, printer, and basic computer troubleshooting/maintenance
- Be willing to learn/try something new.
- Check email, create tickets with information, and route to the correct technical team.
- Interview customers in regards to their issue/request with directed questions.
- Perform installation, configuration, maintenance, and optimization of hardware, software, and peripherals for our students, faculty and staff.
- Politely respond to the customer’s problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
- Provide end user training and support where required
- Schedule installations and service visits
- Unlock AD account/Reset AD password/Walk a customer through the steps
- Use our Ticketing system, Google, and other Doane University software
- Attendance is required for spring Student Leader Summit – April 27, 2025
- Expected to attend ALL training sessions throughout the year
Special Skills or Knowledge Required
- Active student at Doane University in Crete
- Basic Customer Service Skills
- Microsoft Office knowledge preferred
- A resume is preferred – please attach
Availability during the following times:
- Monday – Thursday 8am – 11pm
- Friday 8am – 5pm
- Saturday 1pm – 5pm
- Sunday 2pm – 11pm
Total Weekly Hours Required
Up to 17 hours per week. $13.50/hour
Physical Demands
Posting Detail Information
Posting Number
STU113
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Review Start Date
03/10/2025
Open Date
01/26/2025
Close Date
03/07/2025
Open Until Filled
Special Instructions to Applicant
Quick Link for Direct Access to Posting
https://doane.peopleadmin.com/postings/2061
Salary : $14
