Product Consultant

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.

The DocuSign CLM Professional Services team manages customer implementations of the DocuSign CLM product.

Product Consultants provide product recommendations and configurations, provide technical and business use expertise for our Web and pre-connected Applications, bring an understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and escalations, understand simple to complex business requirements, and design solutions to meet those needs. The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform.

This position is an individual contributor role reporting to the Manager of Professional Services and is designated Flex.

Responsibility

• Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
• Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, which includes developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
• Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
• Collaborate with DocuSign team to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements

Basic

• BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
• 5 years working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
• 4 years of experience in consulting, leading implementation, solution architecture development, or business analyst teams in Software or SaaS industries

Preferred

• Demonstrate ability to uncover additional customer needs
• Experience in quality assurance and migration activities
• Ability to drive customer towards productive utilization of their contract
• Understanding of document and content management and/or workflow systems and their application to business process improvement
• Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta), software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
• Outstanding written and verbal communication skills
• Strong multitasking and organization skills
• Proven track record of delivering projects and products to market within budget
• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
• Experience with XML/Xpath or other structured data
• Experience with API setup and configuration

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

This role is eligible for bonus, equity and .

Based on legislation in Colorado, the following details are for Colorado individuals only: Colorado pay range: $92,000 - $133,400 base salary

Based on legislation in New York City, the following details are for individuals who reside and would be working in New York City only: New York City pay range: $98,400 - $135,300 base salary

Based on legislation in Washington state the following details are for individuals who reside and would be working in Washington only: Washington pay range: $92,000 - $135,300 base salary

Based on legislation in California the following details are for individuals who reside and would be working in California only: California pay range: $98,400 - $140,150 base salary

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at .

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at for assistance.

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