What are the responsibilities and job description for the Heavy Machinery Sales and Support Specialist position at Doggett Toyota Lift?
About the Role
We are seeking an experienced Heavy Machinery Sales and Support Specialist to join our team at Doggett. As a key member of our sales team, you will be responsible for promoting the sales of service, parts, and whole-good attachments as a customer solution.
Responsibilities:
- Selling machine maintenance and repair services, parts, hoses, oils, extended warranties, preventative maintenance agreements, whole goods attachments, and other management-approved products
- Maintaining technical knowledge of Doggett's products and services, providing technical assistance where applicable, including Service Advisor and My Dealer Portal
- Utilizing the Customer Relation Management tool (HANDLE) to document, track, record, follow-up, and capture all related sales activities
- Preparing written quotes and estimates for customers and coordinating service calls with the Service Department process, including Modern
- Promoting sales of Loyalty Parts, all other parts sales, and Parts Department promotions as directed by the Parts Manager
- Completing machine follow-up forms and entering them into the Deere Portal
- Obtaining CSA Certification through JDU in the first year and completing continued education training
- Keeping current on product knowledge, features, and benefits of all marketed products and services, including allied products
- Actively promoting the John Deere Rebuild/Re-Life program to eligible customers
- Maintaining accurate information for all customers in the assigned territory, as directed by the Manager
- Maintaining awareness of all parts and service competitors
- Assisting in the collection of accounts receivable for assigned accounts
- Leading machine support issues with customers and manufacturing partners
- Understanding and promoting JD Link, managing subscriptions and promoting renewals
- Managing customers' undercarriage systems through periodic inspections and replacement guidelines
- Collaborating with the Sales Department for new machine deliveries to customers and performing machine inspections on lease units prior to maturity
- Leading and promoting the use of the Doggett My Dealer Portal to customers
