Finance and Pack Member Service Coordinator

Description

Are you looking to be part of an organization that truly makes a difference? If you thrive in customer service and have a sharp eye for detail, we would love for you to consider joining Dogs Inc—a nonprofit committed to transforming lives by pairing extraordinary dogs with those in need.

Our Finance and Pack Member Services team seeks an Administrative Coordinator to support the department’s daily operations. This is an excellent opportunity for someone eager to learn and grow within a mission-driven organization. The Administrative Coordinator works closely with the Donor Relations Specialist and the Pack Member Services Team and plays a vital role in supporting our donors and pack members by answering questions and providing exceptional customer service.

Essential Duties and Responsibilities:

• Assist the Donor Relations Specialist with data entry. 
• Respond promptly to donor phone calls and emails.
• Support the timely processing of donor acknowledgment letters.
• Ensure proper acknowledgment of tribute gifts.
• Create new donor records and update existing records as needed.
• Process daily Gift Shop payments and provide support to gift shop volunteers as needed.
• Process Vet Center invoice payments and assist with student preventative purchases.
• Prepare and distribute the weekly major gift email.
• Prepare the weekly cash deposit and file related documentation.
• Research and resolve issues related to returned mail.
• Assist with onsite donations during special events, as needed.
• Maintenance of electronic pack member files.
• Responsible for maintaining adequate inventory and delivering branded apparel and name badges for new pack members and facilitating replacement apparel to existing pack members.
• Special projects as assigned.

Qualifications: 

• High school diploma or General Education Degree (GED) and one year of related experience. Non-profit experience is helpful but not required. Ability to use Microsoft Office, especially Outlook, Excel, and Word. 
• Excellent customer service skills.

Responsibility for Money: 

This job is responsible for handling monetary donations (cash, check, credit card, Pay Pal) gift shop money, petty cash, mailing checks to vendors and putting incoming checks in a secure area, as well as verifying cash for deposits. This job is responsible for property such as computers, printer, calculator, phone, laptop computers and building keys. 

Why work at Dogs Inc?

At Dogs Inc, we don’t just change lives—we transform them. Here’s why you’ll love working with us:

• Comprehensive Benefits: Full dental and vision insurance premiums covered, competitive medical coverage, and a $15,000 life insurance policy.

• Retirement Match: A 5% retirement plan match for all benefit-eligible employees.

• Campus Perks: Free access to our fitness center and chef-prepared lunches served on campus (Monday-Friday).

• Time to Recharge: Generous Paid Time Off policies (12-20 days/year based on tenure). Enjoy 13 paid holidays—including your birthday!

• Reward-Based Programs: Our Learn and Earn education program and Pawsitive Strides walking program offer many opportunities to earn additional Paid Time Off.

• Dog-Friendly Workplace: Bring your well-behaved, pre-screened dog to work and enjoy the ultimate companion-friendly environment.

Salary : $15,000