Water Park Maintenance Technician II - Dollywood's Splash Country - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Maintenance Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Water Park Maintenance Technician II position is responsible for preventative and corrective maintenance as required to support both Facilities and Attractions operations at Dollywood Parks & Resorts. This role also exists to perform the installation, maintenance, and/or repair a wide variety of electrical systems and equipment. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Maintain, repair, perform installation, problem solve all electrical components and systems that comply with the National Electric Code & Southern Building Code, OSHA requirements
• Reading, writing, and math skills necessary to calculate electrical loads and consumptions
• Maintain the aesthetic features of the facility
• Maintain an effective working relationship with other company personnel
• Maintain accurate record of periodic water sample/testing results
• Make scheduled inspections to ensure early detection of problems
• Provide scheduled preventive maintenance and make necessary repairs on pumps, filtration systems and facility equipment
• Wear and maintain themed uniform issued by Dollywood Parks & Resorts
• Assist other maintenance staff in maintaining a clean work environment
• Assist in the install of new plumbing systems or repair and maintain existing systems, such as water, heat, drainage, sewage, filtration systems and service lines and other plumbing systems
• Responsible for preventive and corrective maintenance for individual or groups of attractions and other equipment typically utilized in theme park or water park operations including but not limited to: troubleshooting and repair of mechanical systems, water quality systems, animation, and special effects
• Conduct regular inspections that include testing, verification and/or calibration of applicable attractions and facilities systems
• Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach
• Perform start-up and shut-down procedures for all attractions and respond to and resolve associated downtime and ride recovery issues throughout the operating day
• Operate and adjust UV systems, chlorinators, acid pumps, or pool chemical controllers to maintain prescribed water quality standards
• Document inspections, repairs or work order requests and audit water quality journals in the Maintenance Workflow system
• Effectively communicate status of the facility to the maintenance supervisor or manager
• If properly trained/qualified, perform tasks related to the installation, maintenance, and repair of a wide variety of electrical systems and equipment
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years old or older
• High school degree or GED is required
• Maintenance experience in the theme park industry or related field is preferred but not required
• Has work experience which demonstrates the successful execution of similar duties and responsibilities in a commercial / industrial environment
• Must have a valid driver’s license
• Able to operate different types of vehicles (car, truck, van, golf cart)
• Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
• Must be knowledgeable of drain cleaning equipment
• Able to organize and maintain files for accessibility and retention
• Must successfully complete a post-employment offer background check and drug screen and motor vehicle background check
• Must have or be able to acquire an AFO/CPO certification within 1 year of employment

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Consistent attendance is a job requirement
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Must be able to work effectively with minimal supervision
• Must be able to maintain a clean and organized work area
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Ability to hear, see and speak
• Able to see in full spectrum color
• Able to work in and around water
• Able to be flexible to handle frequent changes in priorities
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must have manual dexterity necessary to complete all job duties
• Ability to analyze and remember information
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance
• Ability to tolerate approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing, stooping, kneeling, and crouching. Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 100 pounds)
• Ability to tolerate a year-round outdoor environment, with temperatures from 0 to 120 degrees
• Must possess the mental and physical capabilities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150ft., crawling, and working in confined spaces
• While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts. Risk of electrical shock; and/or vibration
• Ability to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.