Customer Service Coordinator (Portuguese/English Speakers only)

Dominion Cleaning Services has been in business for several years and is progressively growing and serves hundreds of customers both residential and commercial with in the Richmond and surrounding areas. We need someone to work in the office and manage our schedule, offer support to our technicians and customers. The right candidate must be able to speak, read and write in English and Portuguese as we have a diverse workforce. The position includes a few administrative duties within the office but nothing too complicated. Additionally, they should have their own reliable transportation. Finally, the right candidate should be self-motivated, honest, strong communication skills and some sales understanding.

Overview
Key Duties & Responsibilities:

Schedule Management:

• Coordinate and schedule cleaning appointments for clients, ensuring optimal use of resources and timely service delivery.

• Adjust schedules as necessary to accommodate client requests, staff availability, and other variables.

• Communicate schedule changes to clients and cleaning staff promptly. * Reports all compliments and complaints to GM via weekly Feedback Report for training staff and development.

• Provide weekly and monthly Snap-Shot Reports Client Onboarding:

• Serve as the initial point of contact for new clients, providing a warm and informative introduction to our services.

• Ensure welcome kits are received by new clients, including information about services, contact details, and any necessary forms or instructions.

• Follow up with New Client within 24 hours of their first clean, document feedback and inquire about on-going services (if they scheduled a One-Time Clean).

• Provide Monthly New Client Report Customer Service Management:

• Handle customer inquiries, complaints, and feedback in a professional and timely manner.

• Work to resolve any issues or concerns that may arise, ensuring client satisfaction.

• Maintain accurate records of client interactions and service requests.

• Send and Monitor Invoices and Process Payments in a timely manner. Provide GM with weekly Unpaid Invoice Report

Administrative Duties:

• Maintain accurate records of schedules and client information.

• Manage day-to-day office operations, including answering phones, responding to emails, and handling correspondence.

• Recommend office policies and procedures to improve efficiency and productivity.

• Support hiring processes, including scheduling interviews and preparing interviews and new employees paperwork.

• Assist in planning and organizing staff meetings, training sessions, and company events as directed by management.

• Keep accurate records, databases, and files and prepare reports as needed. * Be the main contact for visitors, providing exceptional customer service.

• Ensure the office environment is clean, organized, and conducive to productivity.

• Assist with other administrative tasks as needed to support the overall operations of Dominion Cleaning.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 35 per week

Benefits:

• Flexible schedule
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $21