What are the responsibilities and job description for the Director, Donor Family Services position at DonorConnect?
Director, Donor Family Services
DonorConnect is seeking a full-time Director, Donor Family Services to lead and oversee the Family Services program. This role is responsible for developing, implementing, and managing initiatives that support donor families, while providing leadership and guidance to the Family Support and Aftercare Coordinators. If you have strong leadership skills, experience in providing emotional support services, and a commitment to delivering exceptional care to donor families, apply here.
Key responsibilities include monitoring and reporting on authorization rates, donor family satisfaction, and DonorConnect events, as well as offering emotional support, conflict resolution, and practical resources to donor families. The Director also manages the Celebration of Life Monument and COLM Gathering, oversees the editing of Heart to Heart, and ensures seamless planning and coordination of related programs.
As a member of the senior management team, the Director collaborates closely with other leaders to align goals and strategies. Additionally, they foster and maintain strong partnerships with AOPO, transplant centers, and tissue banking partners to advance DonorConnect's mission.
DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs and tissues to be used for life-saving transplants. Our employees help save and heal lives!
We at DonorConnect expect our employees to embody our I CARE values of integrity, collaboration, accountability, respect, expertise, and commit to diversity, equity, inclusion, and belonging.
MINIMUM QUALIFICATIONS:
Training/Education/Certification:
- Bachelor's degree required, Master's degree preferred and/or an equivalent combination of education and relevant work experience
- A minimum of three years of experience in management with progressive responsibility and demonstrated proficiency and expertise in directing policies and protocols
- Demonstrated experience in organ and tissue donation authorization training, strategy and team development
Experience Required:
- Minimum of three years working with grieving families in the medical or healthcare setting, working with families through the organ donation process preferred
Knowledge/Skills/Abilities:
- Understanding and minimal training in grief and loss issues
- Medical terminology experience in a medical environment
- Knowledge of related computer application
- Excellent communication and listening skills
- Well organized, accurate, and attentive to detail
- Sensitive with ability to maintain confidentiality
- Able to work independently and to prioritize work
- Ability to stand and walk for extended periods of time
- Ability to move up to 25 pounds with or without reasonable accommodation
- Ability to stoop, squat, or bend frequently
- Exposure to patient elements including communicable disease, bloodborne pathogens, and other common hazards of a clinical setting
- Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing
DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!
Must be able to pass a comprehensive background check and drug screen.
Salary : $129,166 - $161,399
