What are the responsibilities and job description for the Service Department BDC position at Dorian Ford?
Dorian Ford in Clinton Township has been family owned and operated since 1964. Our team members work hard to provide excellent sales and service to our guests. We are currently seeking a full-time Pickup and Delivery Coordinator to assist our team and guests in scheduling automobile service work. If you are hard-working, self-motivated and willing to learn, our team at Dorian will show you how to be successful. Every employee at Dorian Ford is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
- Make and receive phone calls from guests for scheduling service appointments for Pickup & Delivery or Mobile Service depending on repair type
- Manage RO Process
- RO creation
- Ensure correct parts
- RO closeout
- Process payment
- Manage Parts Process
- Coordinate with Parts Department to ensure parts availability for repair
- Add parts to the RO as required
- Ensure unused parts are accounted for and added back to inventory
- Schedule
- Coordinate to ensure service appointments are adequately scheduled
- Take incoming appointment requests for Pickup & Delivery and Mobile Service appointments
- Proactively seek out new appointment opportunities for Pickup & Delivery and Mobile Service
- Route - Mobile Service
- Utilize Route Optimization to set Mobile Service appointments
- Dispatch
- Determine if repair request is within Mobile Service scope
- Dispatch appropriate Mobile Service Unit and Technician for requested repair
- Customer Communication Prior to and During Repair
- Send service reminders
- Mobile Service - Communicate day of Mobile Service status
- Customer Follow-Up
- Ensure customer satisfaction, follow-up after appointment
Qualifications
While experience in Automotive Service Department is not necessary, an ideal candidate will be dependable, professional, and have a positive, willing to learn attitude.
- Must be friendly, professional, courteous and efficient when working with all guests and employees
- Experience with Microsoft Office suite is a plus
- Comfortable digging through data and toggling between various web pages
- Comfortable creating and reports and analyzing
- Able to communicate guests' needs and requests to Service team
- Professional personal appearance
- Clean driving record
What We Offer
• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employment vehicle purchase plans
• Discounts on Parts & Service
• Long term job security
• Family owned and operated business
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
