What are the responsibilities and job description for the Hotel Front Desk Agent position at Dorm Hotels?
Hotel Front Desk Agent
The Dorm Hotel in Ithaca, NY is looking for a full time dependable front desk agent for a mix of morning (8am-3pm) and afternoon shifts (3pm-10pm). The Dorm Hotel is one of Ithaca's premier boutique hotels where employees are treated like family. We offer a unique lodging experience that is unlike any other in Ithaca.
Hotel Front Desk Job Responsibilities:
- Welcome guests in a warm and friendly manner.
- Ascertains their lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our resort or hotel operations.
- Registers guests and manages the rooming chart.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- On occasion help with housekeeping tasks
- Works collaboratively with any associates.
Flexible schedules are possible as well as weekend work, and overtime opportunities.
Hotel Qualifications / Skills:
- Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- Energy Level
- Thoroughness
- Professionalism
Education, Experience, and Licensing Requirements:
- High school diploma
- Prior hotel experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus
- Need to have car/transportation
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Tips
Ability to commute/relocate:
- Ithaca, NY 14850: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $17 - $20