What are the responsibilities and job description for the Product Manager Membership (PM or Sr. PM) position at Dorsia.io?
Work Location :
This role is located fully onsite in our Miami office.
Position Overview :
The ( Senior) Product Manager Membership will partner closely with the Head of Membership and the Director of Product Management to drive the strategy, development, and execution of Dorsia's paid membership programs. You will be responsible for creating and executing a roadmap that enhances the membership experience, drives growth, and ensures member retention. Working cross-functionally with teams across engineering, design, and marketing, this role combines technical expertise, data-driven decision-making, and a deep understanding of user-centric design.
The ideal candidate has extensive product management experience, preferably within membership-based companies, and a proven track record of delivering impactful solutions that align with business objectives.
In This Role, You Will
Product Ownership and Strategy
- Lead the development of Dorsia's paid membership product, ensuring alignment with broader business goals. Own the product roadmap and oversee a dedicated squad of engineers, designers, and QA professionals.
- Monitor, analyze, and report on key membership metrics, including applications, conversion rates, member activation, engagement, and retention.
- Identify and prioritize new feature opportunities to enhance the in-app experience and perceived value for members. Define and execute experiments to optimize conversion and engagement rates.
- Drive growth by achieving new paid member targets, measured by the acquisition of qualified new members and upgrades to paid membership tiers.
- Deeply understand the preferences, behaviors, feedback, and sentiment of Dorsia members, using these insights to advocate for and prioritize roadmap features
Cross-Functional Collaboration :
Data-Driven Decision-Making
Required Qualifications :
App Frontend : React Native
Compensation & Benefits :
Our Core Values
Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.
Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers' needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do-our product, brand, creative, culture, and beyond.
Go around the table-then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what's best for the company, so don't be afraid to kill your darlings.
Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.
Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business : for members, restaurants, and employees. And we're laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.
Savor it. We eat slowly and celebrate the wins we share with those around the table. We're in this for the long-haul, so enjoy the ride.
Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there's always room for dessert, because there's always more to do.
