Membership Manager

Description

About The Moore

The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District’s circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.

The Moore’s core programming extends throughout the building’s four floors: The first floor is anchored by a public, all-day dining concept. The second floor will house The Club at The Moore, a private members-only destination inclusive of a restaurant, multiple bars, lounges and private dining and event spaces. Located on the third floor, The Workplace at The Moore offers leasable private offices, dedicated desks and limited communal workplace access. The Hotel at The Moore is located on the building’s fourth floor and offers 15 hotel suites that are available for member and non-member bookings. Additionally, the fourth floor is home to The Gallery at The Moore, a 4,500-square foot private exhibition and event space that overlooks the building’s iconic Elastika atrium.

The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues.

About WoodHouse

WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, which was named D Magazine’s Best Restaurant in Dallas (2021) and was a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space, which will open later this year in Miami, FL. For more information, visit www.woodhouseus.com.

Position Overview

The Membership Manager is responsible for overseeing and managing all aspects of the membership program. This role involves engaging with current members and retaining existing members and ensure a high level of member satisfaction. The Membership Manager leads a team and collaborates with various departments to create and deliver exceptional membership experiences and drive the Club’s growth.

Position Responsibilities

• Conduct market research to analyze industry trends to identify potential target markets and opportunities for membership expansion
• Work in partnership with Director of Communications to build and implement marketing campaigns, promotional activities, and referral programs to increase member retention
• Assist Director of Membership in managing Cultural Member relationships to ensure Cultural Member contributions are consistent and prevalent within all events/programming and content
• Create and distribute new member announcements to ownership and team leadership as necessary
• Regularly communicate with members to understand their needs, preferences, and feedback. Leverage insights to improve membership offerings
• For major events, play a central role in putting together the guest list(s), ensuring members and VIPs get access as applicable and ensuring they receive good service and enjoy their time as our guests
• Create competencies for the membership team as well as identify any gaps and developments for any training needs
• Participate in weekly membership meetings
• Conduct orientation sessions to familiarize new members with club facilities, amenities, and available services
• Lead or oversee prospective member introductions/tours to the Club to ensure members understand membership benefits, Club amenities, offerings, and rules
• Ensure you meet all new members where possible, explaining your role and allowing them to contact you if they choose
• Maintain a regular presence in the Club, acting as the face of the Club to members and ensuring you meet all new and prospective members where possible, explaining your role and allowing them to contact you if they choose
• Attend membership programming/events on a regular basis

Qualifications

Qualifications 

•  Fluent written and verbal English language skills 
• Excellent written and verbal communication skills
• Eligibility to work in Miami (i.e. national or permanent resident holder)
• A long-term city resident with extensive knowledge of the local area

• Proven experience in membership management, preferably in a private membership club or similar industry
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills, with the ability to build rapport with members and staff
• Strategic thinking and problem-solving abilities to drive membership growth and enhance member experiences
• Strong organizational and project management skills, with attention to detail
• Knowledge of club operations, marketing principles, and member relationship management
• Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively tackle strategic initiatives and immediate business needs, as well as connect with the local community
• Ability to allow flexibility in schedule (ex. nights, weekends and holidays as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.

Benefits

We offer a highly competitive salary and benefits package.

Why work with us

This is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality.