Commercial Cleaning l Operations Manager

What your day will look like:

You will lead a team to conquer daily cleaning challenges and ensure client spaces maintain a high standard of cleanliness. Your day involves client meetings, strategic planning sessions, and a dynamic mix of leadership and innovation. Your day starts with a review of the schedules and the previous nights notes regarding the accounts cleaned. You then continue to optimize processes, coordinate resources, and make sure our clients' spaces radiate with perfection.

Responsibilities

The primary job responsibility will be managing cleaning team members at various customer sites. Responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem-solving, orientation, training of team members, customer relations, and special project work as requested. This individual will also ensure all services are provided properly and cost-effectively.

Duties/Responsibilities:

Take full accountability for the quality of service provided at customer locations within your assigned accounts.

Maintain consistently organized and well-maintained team workspaces and storage areas.

Conduct interviews and participate in hiring to assemble and maintain a skilled team that exceeds customer expectations.

Provide comprehensive training to all team members, initially and as needed, ensuring they possess the necessary skills for their roles.

Develop and implement a structured cleaning program at each customer site, adhering to daily and periodic cleaning schedules.

Foster positive relationships with customer contacts and decision-makers, ensuring satisfaction with our services.

Efficiently manage account-related labor costs and financials to ensure profitability.

Identify opportunities for additional service offerings and strive to meet targeted revenue goals.

Continuously assess operational processes to identify areas for improvement and boost efficiency.

Keep track of service agreement expiration dates and ensure compliance with contractual obligations.

Prioritize workplace safety by identifying hazards and enforcing safe work practices among team members.

Attend industry-related seminars to stay updated and foster professional growth.

Skills, Abilities, Education, and Experience:

· High school diploma or GED required.

· Must be 18 or older, possess a valid driver’s license, and clean MVR.

· Excellent verbal and written communication skills.

· Ability to manage financial results.

· Ability to plan, organize, prioritize, and achieve effective time management.

· Ability to work under pressure and meet established goals and objectives.

· Strong analytical and problem-solving skills.

· Strong service/quality attitude.

· Sense of urgency & ability to meet deadlines; self-directed.

· Exceptional communication, interpersonal, and technical skills are necessary.

· Proficient in Microsoft Office Suite and/or related software.

· Knowledge of industry best practices is preferred.

Preferred to live within a 30 minute radius of Guntersville, AL

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Analysis skills: 1 year (Preferred)
• Commercial cleaning: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Guntersville, AL 35976 (Required)

Ability to Relocate:

• Guntersville, AL 35976: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000