What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at DoubleTree by Hilton Collinsville?
We are looking for a Front Desk Clerk/Night Auditor to join our team. The successful candidate will be responsible for providing excellent customer service to guests, managing check-ins and check-outs, and ensuring that all hotel policies and procedures are followed. This position requires excellent communication skills, the ability to work in a fast-paced environment, and the ability to handle a variety of tasks simultaneously.
Responsibilities:
- Greet and register guests in a friendly and professional manner.
- Maintain a clean and organized front desk area.
- Answer incoming calls in a professional manner.
- Process payments and handle cash transactions accurately.
- Ensure all guests are satisfied with their stay.
- Perform nightly audit duties, such as balancing accounts and reconciling discrepancies.
- Maintain security of guest information and records.
Job Type: Full-time
Pay: From $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16
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