What are the responsibilities and job description for the Night Audit Clerk position at DoubleTree by Hilton Wilmington?
Description:
Welcome to the role of Night Audit Clerk! As the Night Audit Clerk, you will be responsible for monitoring and balancing the hotel's accounts, ensuring accuracy throughout the entire process. You will be responsible for completing all daily paperwork and reporting any discrepancies to the appropriate personnel. You will also be responsible for providing exceptional customer service to all guests, resolving any customer complaints or inquiries, and responding to any emergency situations that may arise. Ultimately, your goal is to ensure the hotel operates smoothly and efficiently throughout each night shift.
Job Responsibilities
- Balance the day's receipts and report any discrepancies
- Reconcile accounts, process payments, and check for accuracy
- Process check-ins and check-outs
- Update guest information in the system
- Resolve guest complaints and inquiries
- Process any charges to guest accounts
- Balance the accounts receivable ledger
- Prepare daily management reports
- Reconcile all credit card transactions
- Maintain the security of the hotel and its guests
- Post daily room charges and deposits
- Perform audits of daily revenue and expense reports
- Monitor hotel occupancy and update rate plans accordingly
- Answer phones and respond to guest inquiries
- Ensure the accuracy of all hotel documents and records
- High school diploma or equivalent
- Previous hotel/hospitality experience preferred
- Ability to communicate fluently in English (additional languages such as Spanish a plus)
- Good customer service skills
- Good organizational skills
- Knowledge of hotel operations and procedures
- Proficient in the use of computers
- Ability to work independently
- Ability to work a varied schedule including nights and weekends
- Ability to stand for extended periods of time
- Ability to lift and move heavy objects
