What are the responsibilities and job description for the Administrative Assistant/Scheduler position at Douglas-A-Thom Clinic?
Come and join our Early Intervention Program! Work in a positive and supportive environment and make a difference in the lives of children and families! Thom Child & Family Services is seeking an Administrative Assistant/Scheduler to join their Thom Anne Sullivan Center Early Intervention program team located in Lowell, MA.
This position is full time Monday through Friday.
This position is full time Monday through Friday.
Qualifications/Requirements:
- Associates degree required.
- Maintain appropriate professional boundaries; promote client confidentiality; and exhibit flexibility, sensitivity to cultural differences, and teamwork.
- General knowledge and experience in office procedures.
- Working knowledge of approved electronic record system.
- Experience with Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
- Excellent verbal and written communication skills.
- Bilingual ((Spanish/Portuguese/Haitian Creole) preferred.
Job Responsibilities:
- Obtain and process referrals received by phone, fax, mail, or email
- Troubleshoot referrals with referral sources as needed
- Enter referrals and keep the electronic record system updated
- Schedule intakes and assessments
- Assist team members find coverage for intakes and/or assessments.
- Responsible for arranging all appointments, carryout appointment reminders, and correspondence with all involved as required
- Responsible for re-scheduling appointments as needed
- Maintain scheduling schedule
- Track referrals
- Keep correspondence up to date
- Assists team members in keep track of all upcoming client assessments
- Advice team members of upcoming assessments; coordinate team availability and scheduling
- Answer phone and provide phone coverage
- Perform other duties as requested by supervisor or Program Director
Supervision:
Supervision will be provided by Program Director or designee.
NO PHONE CALLS OR RECRUITERS PLEASE
Thom Child and Family Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.
